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Location: Blue Ridge Mountains | Still waiting for USPS to deliver the Tak NV340S Damon traded me for the Snake T-Bolt...I always use their Priority shipping: I have never had a problem with that...it cost me around $45 w/insurance to ship the Snake to Damon...when he went to ship the guitar to me (we shipped the same day: week ago Monday) they wanted double what I paid to send it Priority. Ridicules...so, of course he sent it Standard to save some coin...don't blame him at all; I would have done the same...
But, I am still waiting for the guitar...8 days now (not counting weekends)...They said one week...
Sure hope it arrives intact and undamaged...
Why the difference in prices for the same shipping? Just doesn’t seem right.
SORRY, NEEDED TO RANT: OK, I FEEL BETTER NOW... :p |
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Location: closely held secret | Mike, sometimes USPS and UPS like to treat the parcel as a "special guest", and reward them with a little junket around the country before delivering them. |
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Location: Latitude 39.56819, Longitude -105.080066 | I'm guessing that Damon's box was just a bit bigger. Since USPS goes by DIM weight now, that would account for the higher pricing. |
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Location: The Great Pacific Northwest | I'm guessing it's more likely MusicMishka's post office doesn't measure, and Damon's does.
I would guess Damon was going to get charged the "right" amount, Mike has been getting a bargain.
There are lots of posts and rants on this. One advantage to UPS is that once that package is labelled, it's good to go, you can give it to a driver even. Once in awhile you get an overage or underage due to weight, but the rules are consistant. The USPS is heading in that direction, but they aren't there yet and hence the rate you pay and the service you get comes down to the post office you use.
UPS is not flawless either. In some parts of the country the service is beyond stellar. I remember from Maryland, pretty much anything from NY to GA and as far west as Ohio shipped UPS Ground was essentially overnight service. Priority Mail would take 3 days.
Out here, Priority Mail gets to BOSTON in two days, and most anywhere else is next day. We ship most of our eBay stuff now (small stuff) USPS First Class, because it's at it's destination the next day almost anywhere west of the Mississippi.
Bottom lone.. they're all crooks. |
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Location: Colorado Rocky Mountains | Mike, maybe they can't find your place so far out in those remote woods you spoke of the other day. |
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Location: Blue Ridge Mountains | Aww, I have a signal fire going 24/7...lol |
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Location: Jet City | I think Miles has it nailed. They took all the measurements and weighed it at my place here.
I've done pretty well with fedex to the other side of the nation. I think I'll stick to using them. I had no issues and could track the whole way and I think it was actually cheaper than or very close to the price at USPS. |
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Location: NW of Philadelphia | Its funny, UPS Ground has never failed me. fairly fast and reliable. (knock on wood)
USPS (choose a service level) on the other hand... :eek: |
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Location: Jet City | BTW, I shipped in a Martin box. I think the dimensions on it are actually less than the Ovation box that the Snake came in. |
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Location: Hot Springs, S.D. | I usually use UPS, because they are one door down from me. I just had a guy from California send me some dulcimers. He sent four, all packed into one smallish box. It cost him EIGHTY BUCKS! I send boxes that are both larger and heavier for about half that price. I'm wondering if UPS' rates are different in different parts of the country. |
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Location: Tennessee | I just shipped a guitar from California to Florida via UPS Ground. Delivery is one week out. Used an Ovation box, which had smaller dimensions than a Taylor box I had around. Apparently, weight didn't really matter ... it was all about the size. Shipping was just over $50, but it was another $30 to insure it. |
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Location: Florida Central Gulf Coast | Originally posted by stonebobbo:
Shipping was just over $50, but it was another $30 to insure it. :eek: Late August I shipped/insured a git to Italy via USPS for under a C note. Another git went to an APO for $38 s/i in late Sept.
I'll stick with the USPS until I find a less expensive method. |
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Location: Boise, Idaho | They probably saw the Martin box, opened it, and gave it to the guy from Deliverance. I think he plays guitar as well as banjo. |
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Location: closely held secret | Originally posted by stonebobbo:
Apparently, weight didn't really matter ... it was all about the size. Shipping was just over $50, but it was another $30 to insure it. They go by weight up to a certain cubic size, then they go by either or both, depending on which is the higher rate. |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | . . . sounds like my diet plan |
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Location: East Tennessee | A couple of years ago I had a guitar shipped from Hawaii, $40 sent first class mail & arrived with only the battery came loose. I'll never ship any guitar with the battery still in it,(The older type battery holder).
Mike,
I know these posts don't help while you're waiting for a delivery, but at least it gives you something to read while you're waiting. |
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Location: Blue Ridge Mountains | I love it... |
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Location: South of most, North of few | The thing I love about USPS is their up to the minute tracking system. The item can be delivered, unpacked, played, and maybe even sold again (in my case) before it shows up on their site as delivered. (insert snide comment here) :rolleyes: |
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Location: Boise, Idaho | SWMBO is slower. I call after the tracking info shows it as delivered and she says, "Oh, yeah. It's here." At least she brings it in off the front porch. |
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Location: 6 String Ranch | I use UPS or FedEx, never the post office. It is run by the government after all.......... |
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Location: Latitude 39.56819, Longitude -105.080066 | Have I ever mentioned how much I hate UPS! |
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Location: Keepin' It Weird in Portland, OR | USPS can be cheaper and quicker, But they have NO tracking service worth mentioning.
The thing about UPS... If you buy the sticker online and slap it on the box, apparently no-one checks. When I got the Bleen 1771 it said that it weighed 14 pounds! The TKL case weighs that much.
Fed Ex has busted a guitar on me (Still got it by the door and it still sounds nice, but...) and I still continue to use FX cuz it's convenient and I like the people.
I am sending the 2171 back UPS, but they are paying so it's their choice.
But YES... They are All Crooks! :mad: |
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Location: Keepin' It Weird in Portland, OR | "Have I ever mentioned how much I hate UPS!"
That's why the made 'Cast Away' about Fed Ex...Who cares about a shipwrecked UPS goon! |
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Location: Phoenix AZ | Everyone has their favorites. I use FedEx exclusively because of the price and service. My favorite dealer always ships to me with UPS and never had a problem. I know others have good success with the US Government, such as it is.
Whatever works best for you. I guess the only advice would be to not use DHL.
---------------------------
From the DHL Website:
- Beginning January 30, 2009, DHL’s U.S. Express business will focus entirely on its international offerings and will discontinue its domestic-only air and ground services.
- In order to meet its financial goals, DHL U.S. Express will close its U.S. ground hubs, and reduce the number of U.S. jobs by 9,500 on top of the approximately 5,400 positions already reduced since January.
- These measures will allow DHL’s U.S. Express business to reduce its operating costs from $5.4 billion to under $1 billion, a decrease of over 80%.
-----------------------
Coming back to FedEx and Castaway - Ironically FedEx did not pay anything for the product placement but they were heavily involved in the authenticity down to every last detail involving FedEx procedures and labels. The reunion scene at the end was actually filmed on location at FedEx central hub in Memphis. What FedEx DID get out of the deal was unbelievable positive advertising because what happens in the end? The damn package was delivered, wasn't it !
A few quirks that movie and aviation buffs might pick up on - there is no alcohol allowed aboard FedEx flights, but they made an exception for this movie with FedEx approval because they felt it would enhance the viewer emotions. Also you may notice that when the plane is loading (hong kong?) it is clearly an A300. But when it goes down in the water it is an MD-11. |
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Location: Blue Ridge Mountains | On of my favorite films...Tom Hanks is awesome! |
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Location: Phoenix AZ | Originally posted by Old Man Arthur:
But YES... They are All Crooks! :mad: Go read FedEx annual report. They make 11 cents on every dollar they charge you and I and they provide meaningful employment for 225,000 people. Hardly what I would call crooks. |
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Location: Keepin' It Weird in Portland, OR | Now that the topic has drifted... (my fault)
I finally watched the Whole movie last week. (Cast Away)
I have seen bits and pieces of it, but had never watched the whole thing til now.
What sux? Tom Hanks' character didn't get EITHER girl in the end. |
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Location: Blue Ridge Mountains | oh, I think he did...thats why watching the whole movie is key... |
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Location: Phoenix AZ | Is that true? |
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Location: The Great Pacific Northwest | While "Cast Away" was a pretty good flick, my favorite FedEX line from a film is from Runaway Bride..
Excuse inaccuracies... been awhile since I've actually seen the film but.....
When Julia runs out the Church and jumps on a FedEX truck. Pan back to the guys at the church...
1. Where's she goin?
2. Don't know, but she'll be there by 10:00 am tomorrow.
I laugh just think'n about it. |
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Location: Phoenix AZ | Didn't see Runaway Bride but that line is funny as heck. Must add it to Netflix queue. Thanks Miles. |
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Location: Blue Ridge Mountains | Back OT: still waiting for the guitar...9 days now (not counting weekends)...I have never had good luck with guitars shipped in Gibson boxes... :eek: |
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Location: Blue Ridge Mountains | 
10+ days (not counting weekends)...I could have walked it here by now... |
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Location: 6 String Ranch | it's the box |
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Location: Blue Ridge Mountains | I'm afraid you're right Beal.... |
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Location: The Great Pacific Northwest | Beal has a point. It's why I mostly use plain boxes from Uline, although I have used other boxes.
A nameless box is not as tempting as a Fender or Gibson box. In either case someone can lift the box and have cash in-hand in under an hour, long before the intended recipient even knows it's missing. |
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Location: Blue Ridge Mountains | Gibson Boxes are so obvious...
Well, if its not here by Monday, it's insurance claim time.... |
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Location: Jet City | I used a Martin box. I know, not any better.
I did make sure I had the insurance claim tag today. So we're ready to go if need be. I hope it shows though, it's a great guitar. |
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Location: South of most, North of few | Strap in for the ride of a lifetime if you're going for an insurance claim. Don't mean to be a wet blanket here, but I've been through it with UPS, and it took a couple of months to get anything out of them. Hope it shows up soon Mike. |
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Location: Blue Ridge Mountains | Saturday: still nothing... |
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Location: NJ | On the subject of boxes, here's what I was told (by someone who deals with this on QUITE a regular basis), and had to deal with :
Last Winter, I had a 1613 Classical where (to my horror one morning) the bridge just "let go" of the top (ouch!).
Contacted the Factory, and was issued an RMA to send it back for a repair. Sent guitar to Factory in an Ovation box.
Factory repaired the guitar & shipped it back to me (in a brandy-new Ovation box). Received the box damaged. It took a shot to the headstock end. Didn't let the driver leave our warehouse (one of my drivers boxed-him-in on the loading dock w/one of our trucks) until he initialed my notations on the receipt that the box arrived damaged.
Headstock-end of the OHSC suffered an impact crack and a piece of the outer shell had broken off. After the guitar acclimated, I opened the case & found that the bridge had been beautifully repaired and was re-affixed to a top that now had two structural cracks in it (grrrr!!).
Contacted the Factory, who filed a claim w/UPS to have someone come & physically inspect it. Driver showed up the next day with paperwork & inspected the box & the guitar (I photographed him doing so). He watched as I repacked/taped the box (& again initialled my receipt).
Factory files a claim w/UPS for the damages.
UPS rejects claim stating that Ovation boxes offer "insufficient protection for shipping".
Factory reminds UPS that Ovation boxes were expressly DESIGNED by . . .
(wait for it)
. . . UPS.
UPS foots the bill for the replacement of the top
(and for a brandy-new HSC). |
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Location: Florida Central Gulf Coast | Originally posted by cliff:
UPS foots the bill The 'little guy' walks through hell and back with little, if any, satisfactory claim resolution! :mad:
Photos, packing material, damaged article... pffffft! :rolleyes: |
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Location: Blue Ridge Mountains | This is tougher as there apparently is no tracking number to go by...My local USPS Postmaster is convinced that it will get here but even she expected it by now...
I'm just concerned that the guitar may have suffered environmental stress from the cold as well as any handling stress encountered...
Hope I'm wrong...it's a beautiful Tak...
Maybe: 
Well, hopefully it will be a happy ending by Thanksgiving. |
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Location: closely held secret | No Delivery Confirmation number? Damon, what were you thinking?? |
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Location: Latitude 39.56819, Longitude -105.080066 | $2.50 tops |
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Location: Boise, Idaho | This reminds me of the shipping debacle that predated my purchase of the 1537 from Noah. I think it was "lost" in a warehouse in Salt Lake for 6 months. Claims were made and paid and then it turns up with no shipping damage, but in much worse condition than was represented by the seller. Noah probably fought that one for about a year and then sold it to me for less than he had in it.
With all the convenience of the internet marketplace, I suppose there has to be some aggravation. Sorry it's your turn, Mike. |
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Location: Blue Ridge Mountains | Day 14---nadda! |
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Location: Vernon CT | Mike, I feel for you! :eek: |
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| Four times USPS has shipped Os across the Atlantic to me in less time than this.
Just received a box from Master jeff that has only taken 3 days door to door.
Fourteen days doesn't sound good Mike - get after them. |
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Location: NW Washington State | If it was shipped USPS and was insured, it's possible to get some tracking or delivery information by visiting the Post Office and giving them the number from the insurance form. For some reason they don't have the info available online.
-Steve W. |
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Location: Blue Ridge Mountains | Thanks everyone...I'm not trying to wear everyone out with this...but as musicians/collectors/guitarists who ship on a regular basis, this could happen to anyone...
Second, no hard feeling to Damon...He shipped it in good faith...method of shipping obviously in hindsight was not a good one but it happens...USPS is the problem here...no excuse for taking 2+weeks to get a package from Washington State to Virginia! Period! Absolutly Pitiful!
I've decided to give it one more week...to get through Thanksgiving and see if USPS can find the East Coast...but then....Come Monday... |
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Location: Colorado Rocky Mountains | Shipping for the next month is probably going to take longer everywhere. |
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Location: Latitude 39.56819, Longitude -105.080066 | I'm betting percentage wise, UPS is worse at loosing stuff than USPS.
Did I mention how I hate UPS! |
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Location: SoCal | Originally posted by stephent28:
I'm betting percentage wise, UPS is worse at loosing stuff than USPS.
Did I mention how I hate UPS! No. You wanna tell us about it? |
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Location: Latitude 39.56819, Longitude -105.080066 | ding |
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Location: Blue Ridge Mountains | Day 16: Zero, Zip. Nada...
:mad: |
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Location: south east Michigan | I feel for ya Mike. |
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Location: Florida Central Gulf Coast | Even though I have nothing invested in this saga, it sure is wearing on me. Really feel bad for you Mike! |
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| What do the USPS have to say for themselves? |
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Location: Cicero, NY | "We could be the DMV." |
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Location: Capital District, NY, USA Minor Outlying Islands | "We tried to deliver but because you weren't home (when in fact you were, and they never bothered to ring the doorbell) we had to send it back to the sender." |
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Location: Blue Ridge Mountains | I go to the post office every morning...
small town, very nice folks...
According to Damon, they told him he had to wait 21 days to file a claim...thats Monday...
next open day at PO: Friday...
Thanks for the good wishes all.... |
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Location: closely held secret | Originally posted by schroeder:
What do the USPS have to say for themselves? "We've got mail!" (yours) |
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Location: Colorado Rocky Mountains | Johnny Carson . . .
"Hey, they've finally found an answer for what to do with atomic waste. Give it to the Post Office. What they don't lose, they'll destory." |
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Location: Blue Ridge Mountains | Day 19: Good News/Bad News
Good News: Guitar finally arrived.
Bad News: Looks are deceiving...Shipping box is damaged on the right side where something cut through the side corner half way up the left side of the box...foam peanuts were wedged inthe opening...Bottom of the box is squished from what looks like it being dropped/impact...
Unpacking at the house, noises were heard inside the case; turned out the Triax P/U had come loose from the sound hole and was rattling around inside the guitar: I UNPLUGGED it from the input jack cord and took it out AFTER LOOSENING THE SRINGS WHICH WERE LEFT IN STANDARD TUNING...
After looking at the guitar, I found it had two cracks in the sides: bummer!
Crack #1 is on the left side starting at the waist and continuing in a straight line down around the lower turn for about 7 inches...seems to be a finish crack but is very noticable and can be felt with the finger easily...
Crack #2 begins about one inch from the input jack on the right bottom of the guitar and continues for three inches again in a mostlly straight line...again it seems to be a finish crack...
I think the problem is with the shipping by parcel post which took 19 days and left the guitar exposed to very cold conditions for long periods of time...also it seems the guitar was very roughly treated (i.e. the gash in the box) so perhaps both contributed to the problem...
I will discuss this with Damon...we'll go from there...what a bummer: the bearclaw spruce top on the Tak TN340S is breathtaking...
So what can we learn from this: NEVER SHIP AN INSTRUMENT USPS PARCEL POST (Priotity Mail is fine)! ALWAYS DETUNE THE GUITAR TO LESSEN THE TENSION ON THE BRIDGE AND TOP...AND REMOVE ANYTHING ATTACHED TO THE SOUNDHOLE (IN OVATIONS W/BATTERY BOX SCREWS, REMOVE BATTERY)...
Damon did a fine job in packing: solid box, foam peanuts, extra paper stuffing around the guitar...
It is a shame that a pristene guitar gets treated like this in shipping...bummer! |
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Location: Florida Central Gulf Coast | After all that sweating and now this...
Sorry to hear it Mike! :( |
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Location: south east Michigan | I was afraid it was going to turn out this way.
They just had it to long for something bad not to happen.
Sorry Mike.
I hope you took pics of the box before your opened it. |
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Location: 6 String Ranch | On the cool tubes you're supposed to take out the battery packs before shipping. Same would go for the triaxe pickups.
Sorry it turned out this way.
I'd never trust the post office.
At least with UPS or FedEx if they are going to wreck something, you find out about it real soom. |
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Location: Blue Ridge Mountains | I called Damon (sorry Bro for the early wake-up) and he's bummed: we're going to get things started w/insurance on Monday...
Brad, I took pic's of everything...
Beal, to be fair, I forgot to remove the battery from the Snake when I shipped it to Damon...of course it was loose when it arrived but no damage was done...
Ok, something positive: I put on a fresh set of Elixir 12-56 Nano 80/20's (after re-gluing the nut in place...it was loose), tuned it up and OH MY GOODNESS...this baby is a cannon: one of the most responsive guitars I have played...It sounds absolutely fabulous...so sweet when it needs to be and boisterous when you lean on it. I know, I know, you guys have been telling me: I'm a slow learner...
What a sound...finish cracks or not: this is a keeper...can't wait to plug it in to hear the Triax...
So, all in all, what an experience...
I'm not holding my breath for USPS claims... |
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Location: Latitude 39.56819, Longitude -105.080066 | My experience with USPS claims is that they pay you the insurance value and take the item in question. No partial claims.....but hopefully your experience or USPS policies will be different from when I had to file mine 3+ years ago. |
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Location: Blue Ridge Mountains | Just discovered a third side crack: nearly identical to the first one and in the same location on the opposite side...don't know how I missed it earlier...guess I was helplessly hoping...
3 cracks, loose nut, ...this guitar took a hard fall at sometime during the 19 day treck across the US... |
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Location: Florida Central Gulf Coast | Originally posted by stephent28:
No partial claims..... On my claim, I was told to obtain a written repair estimate. If the repair cost was over a certain % (they wouldn't tell me the magic number) then they would keep the git and give me insured amount. If under the number, then a partial refund for repair. All this based upon 'approval' of course.
Well the repair cost exceeded the insured amount, but they denied the claim anyways! :mad:
Good luck gents! |
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Location: Latitude 39.56819, Longitude -105.080066 | I've had to file 3-4 claims with USPS over the last 10 years (only 1 guitar related) and never had one denied or even questioned. They were very prompt in accepting responsibility.
Each time it took about 4-6 weeks to get the money. |
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Location: Jet City | That would be unfortunate if they took it, cuz it's a sweet sounding guitar. I suppose the $1k would buy another though. Just hang on to the TriAx.
First and last time using USPS for me.
BTW, if it's any consolation at all Mike, the nut on the Snake popped off too. A bit of glue and a day of waiting and all was good again. It's more a design flaw on the headstock though. At least on a regular O (and Tak too) headstock, the strings are pulling the nut to the center of the neck. On the T-bolt headstock, the strings pull it to the treble side which just makes that nut want to unseat itself.
I did use it Wednesday night at open mic to a mid sized crowd actually. It was a hit. |
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Location: Blue Ridge Mountains | Well, they took it...turned it over yesterday for insurance claims...turns out, the crack on the lower bass side is a wood crack...It's a crying shame....
Damon, you packed it well my friend...but nothing can withstand being dropped from a height tall enough to crush the bottom two inches of the shipping carton upwards...
Now the wait begins...... |
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Location: South of most, North of few | Glad to see this one moving along Mike. I hope everything comes out OK. |
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Location: Keepin' It Weird in Portland, OR | The thing about insurance claims is you may get Paid...
"But I woulda rather had the Guitar!" |
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Location: NW of Philadelphia | I am sorry to here about the damage. Hopefully USPS comes through and the repairs are quick and the guitar is sound when finished. |
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Location: Jet City | All is done on this end too Mike. I was told the claims are usually settled within 30 days, so thats good. Let's hope that part of it goes smooth. |
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Shipping Rant