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Location: Cork, Ireland | Anyone got a direct phone number or email address? Am having trouble getting through using contacts on the website. |
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Posts: 7307
Location: South of most, North of few | I PM'd you the contact info. |
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Posts: 698
Location: Cork, Ireland | Thanks, got the PM |
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Posts: 698
Location: Cork, Ireland | That's what I call customer service! They're sending me shims and saddle pins across the Atlantic free of charge. |
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Posts: 4832
Location: Campbell River, British Columbia | Well Duh! Whataya think everyone's on about here all the time? Ovation quality after market service.
That and the jokes.
Okay, mainly the jokes.
....and Al's packing style. |
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March 2007
Posts: 698
Location: Cork, Ireland | Yeah, I know, it's just my first experience of it and I'm impressed. Was telling some non-guitar colleages about it and they said 'What? It's almost 30 years old and they HAVE spare parts, and they're sending them for free?' |
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Posts: 698
Location: Cork, Ireland | Interestingly, I had previously contacted Fender UK looking for these parts and they've come back with a reply:
5550029725 BRIDGE END PIN rrp £1.00 each
5550029844 - A/E SHIM rrp £1.00 each
Not sure if these are Fender or Ovation part numbers but they say I can order them through any Fender dealer. |
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Posts: 11840
Location: closely held secret | Please don't tell Fender UK how you got your parts... |
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Location: NJ | I might also suggest that if/when such things are courteously provided "gratis", that we not continually broadcast such on a public forum . . . |
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Location: South of most, North of few | Yup, Cliff's right. The well might dry up as a result. |
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Posts: 14842
Location: NJ | advocating "discretion" s'all . . . . |
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Posts: 4832
Location: Campbell River, British Columbia | Tell it to the Llama! |
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March 2007
Posts: 698
Location: Cork, Ireland | Originally posted by cliff:
I might also suggest that if/when such things are courteously provided "gratis", that we not continually broadcast such on a public forum . . . Fair comment! Just that its nice to be able to celebrate good service on the increasingly rare occasions where we encounter it. |
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Location: NJ | I heartily agree. |
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Posts: 18
Location: Singapore | Yes, Ovation provides great customer service. Amen to that! |
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September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Yeah, and they read this stuff too!
I contacted them about parts for a use guitar I got and I was complimented on my purchase, cuz they had seen me bragging here. |
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May 2006
Posts: 4233
Location: Steeler Nation, Hudson Valley Contingent | Originally posted by Old Man Arthur:
Yeah, and they read this stuff too!
I contacted them about parts for a use guitar I got and I was complimented on my purchase, cuz they had seen me bragging here. I know what you mean. When I posted those threads from my last visit to the factory, John emailed me to compliment the pictures I had posted. Good folks at that place. :cool: |
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Contacting Ovation?