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| I'm really kinda pissed now... with edensharvest telling us what they did restoring the 1547, none of that was offered to me when mine went up.... and it was requested that they cleat, stabilize, glue, and smooth the top as they did on his... no matter what the cost... and they wouldn't do it for me....and said it couldn't be done with this one... and didn't tell me they were rebuilt any different if I got a top/bowl...
WRONG! it had a floating fretboard sent up and the original neck and fretboard was used,
it is now sealed to the top as a 1718 is... John told me it was because they are no longer tooled or able to do them that way anymore... but this was only after the guitar came home and I questioned it..
never ever came out in conversation as the work was being done and the top/bowl was being built or assembled.... was I supposed to double check or what?
It didn't bother me if the cracks would have still been evident or show... I just wanted it stabilized... and am sure it could have been done... and very nicely and still look worn and broken in, and even if they did still show dark, even with a refinish over top of the repairs...
apparently I'm not one of the more important or valuable customers... if they had taken the epis off and bridge as they did on his.... and leveled the top, and sealed the cracks and filled the divots in the binding I would have been more than fine with that,,, and I did ask it be done that way, and am beginning to think now.... that they just built it using a toned 1718 construction with walnut, maple, red, binding... as they were in a hurry, worried about the whole fender freak out for everyone, and about shutdown at the holidays...and finished the job as expediently as possible when they returned... which is also why the 1115 came home with issues as well, I asked Kim if they would do it in an A brace or modified A, which they have done for Tony, Moody, and other's, I have repeatedly heard, but Kim told me they wouldn't guarantee that it wouldn't fold up on me..... what?
then why have they done it for them, and they marvel about how great they sound now.... why for them, and unfeasible for me? and then it comes home x-braced, and with split and loose bracing, and it's folding up on me anyway.... and it has to go back up to be repaired, and it was just repaired, not redone, glued the split, reattached the loose braces, and installed the FD14 elx that I had requested and was willing to pay for since it was back up there anyway... but they gave me the preamp for my "troubles"...... I just don't get it... if they could do it for the others and have so repeatedly, why not me? sorry about the rant.
everyone here told me how they would do it, and could do it, and the guitar was not totally thrashed when sent up...and sounded great, and played well as was but the old english or whatever was used just brought out every crack whether finish or not... and even seeped into the finish cracks staining the top underneath, almost all of those were not top through, or actual soundboard separations or cracks.. and I have seen some of the other shall we say Older, and more established members with guitars in worse condition and complete top-through splits have them done as requested. I didn't even get the chance, and basically feel brushed off now.
apparently other 1537s that have been sent up for repairs and came back with the fretboard tacked down as well, but their owners were not notified of this either when they sent theirs up to be redone. and had the same reaction I did..
they both look and sound wonderful, and the 12 is fantastic even if x-braced.. but... ? :confused:
sorry guys..
Glenn |
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Location: SoCal | Glen,
I have been treated well by the factory but, other than a full refinish of the top on a 1658 due to shipping, my stuff was pretty much cosmetic with a final seal and buff. The Patriot was probably more difficult due to the decal. Never had a pre-amp, top, or bowl replaced; never changed or had bracing repaired. |
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| I'm not trying to be a prick here... believe me, but I just sold this guitar to Lanaki, and it was at a loss.... a pretty substantial one, yes I know my choice, but he's not really pleased with it either, and is having issues with buzzing frets on it now... and all I did while it was in my possession for it's short time it's been back from a "restoration/rebuild" is change the strings and pull one shim... and now he's telling that it's shimmed on the sides of the pickup which I didn't notice, and do not understand, or remember seeing.. or if I did, was nothing that I saw or recognized as being out of the ordinary or different.
I don't want a member here unhappy with a guitar I just sold to him, that was supposed to be done right, and apparently or maybe was shortcutted, or pushed through and down the line... would you?
I have offered Randy to buy the guitar back, or see what can be done about this via mother...
but maybe one you others that spend a few more thou a year on your guitars should send it back for me.
Glenn |
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Location: SoCal | Is this what we are talking about?
From:
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| OK Tony, I must of messed up jobs you had done, but Moody and others have had their 12s redone modified A or A... yes that's the guitar, and yes it is now beautiful, I am not a luthier and don't profess to be... and am sorry if I included you incorrectly here.
I understand if it really was beyond repair, and apologize to John Kim and everyone else if it truly and completely was not... now..
but I did commission to have a restoration done, and the stain that someone applied, made everything look more physically damaged then it truly was... physical cracks are the two long ones... base to bridge, and where the binding is chipped and then stressed upward bass bout, binding outer edge was intact and could have been filled as they did on the 85 collectors for me on the epi that had a piece missing , and smoothed, at least in my opinion....I have seen much more cracked tops restored filled and finished on this board many times... yes the cracks showed or the fill and were probably cleats or something on the back as well cleats, biscuits, whatever, and they look great coming back... they did a great job with it I admit it .... and if those two are what killed it.. I understand.. but the fretboard thing did get me, was totally unexpected, and hearing how they took the epis off eh's and the bridge, and belted the top... again I'm not a luthier...I think this one could have been done... the rest were finish cracks, and if a cleat, bisuit or patch, glass tape or what ever could have stabilized the other cracks in the soundboard.. it would have finished out nice.. the epis could have been new... and toned or aged as they did the top for me.... and a new bridge etc....
the whole shimmed on the side pickup has got me boondoggled, and I guess Randy will have to post a picture for us as I just don't understand what he's talking about... and this was my first 1537 so what do I know.... they did a great job on the fretboard, at least in my opinion, but Randy is telling me now that it slips off the High E really easy... and is buzzing.... and not as loud as he expected it to be.... New top... of course it's not opened up much if any yet.... but...
maybe it got flat slapped in shipping I don't know.... I just want him to be happy...I'm no expert or grand player but am getting better at it every day now.... my wife tells me a Lot better as well as Shannon, and I feel it flowing much better as well... and Ovations are the guitars I love to play... and always have,and have had the honor and enjoyment of some most excellent one's over the years.. this one just didnt' seem to match the buzz...after the restoration, nothing was there, sounded good, but more Elite toned. and I did know that was a possibility with a top/bowl, but it sounded much, much, much better before it went up.. they did a great job at leveling the fretboard out, major ruts in the first 5 on the high 3... and redoing the frets entirely I guess as much as they had to plane it down to where it is.... but it played fine with me and I had none of the issues that randy now has about it ...
if it wasn't able to be done as I asked or tried to have done, all is good, and I believe them..
I do have to say I am miffed about the 12 tho... and still don't understand that... have all the great one's that have been redone modified A, Moody's and a couple more I believe and am again sorry for saying it was one of yours Tony..
folded up, had multiple trips back? They just did the reissues... and the legend top/bowls are built and available I would assume for a 12, and they did build these top bowls for me, or was told to me that way.... and were not... off the rack as far as I knew... I could be wrong... so why couldn't a deep shiny bowl modified A been built for me using the 68/69 neck? it's been done, they have the glass bowls again, they still A brace, and these tops again were supposedly and probably built to order,,, but again I could be wrong and they were stock line bowls and components...
and if so, I apologize again, what do I know, I'm just a guy that likes to play these things, used to suck at it a lot more than I do now... and happen to LOVE Ovations and Adamas..
if I'm out of line here or need a vacation AL or Miles..let it be..
Glenn. |
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Location: Tychy, Poland | i don't know why anyone could send you for a "vacation" for your post.
If i wanted one thing and got second, i would be as mad as you are. |
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Location: Scotland | Originally posted by Amazingly-Detached..:
and I have seen some of the other shall we say Older, and more established members with guitars in worse condition and complete top-through splits have them done as requested.
Glenn Are you really suggesting that the service department of a maor guitar manufactuer practices favouritism not only to some geeky internet message board, but also to it's geekiest members? Grow up. |
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| one, actually two other things as well... and unexpected and not understood... and probably a non issue, the 1537 as sent up was a Brown bowl, and came back a Black bowl... they no longer do brown? if so I'm mistaken again, I thought it was a stock color item and used routinely.
the original access cover on the guitar had a Large round heavily weighted cylinder molded to it... only one I've ever seen like this.... and not the regular x-spring only and foam as on the elites and adamas today... don't know what it was... don't know why it was there, and don't know what it was originally for.. it did add a lot of weight to the cover, and I'm not sure what the design did, but again a change, not informed on and not as the original guitar was built.. and if it did have a purpose, what was it.. |
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| Paul, I apologize for that, and it uncalled for...
I had a lot of surprises with both of these restorations.... that were not explained or informed would be happening, and issues or surprises and changes or denial of similar jobs that have been done, at least with the 12...or or ones of same vintage and design I'm pretty sure... with both guitars, and Randy now has issues with it as I sent it to him..
Randy and I discussed the floating fretboard issue as well and this apparently has happened before with other 1537 rebuilds in CT as well.... current tooling issue, fine, but I feel we should have had that information...
and been told prior to making braces, selecting the top, and finishing it out.
they both did go up before holiday shutdown, a lot of crap and raw nerves with the FMIC thing, and they were returned just after reopening after New Years.... the same things happened in the Auto industry... Monday cars...etc... not saying that's what happened either.. but I have more questions than answers, and I feel that Randy is only trying to be gracious to me and try and hold on to something that doesn't meet his expectations either.
Glenn |
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| y'know paul, I was out of line with my comment, but re-reading yours.... I find it just as inflammatory
jeez.... so much for expressing ourselves freely here... if this was a Taylor I was talking about, and probably if it was someone else other than me... you'd all be having a grand time right now..
I even got accused of not having paid my portion of the collection I promised for a gift here in a timely manner.... when in fact it was made immediately..
get a good chuckle in Amelia about that one anybody?... did anyone even attempt to clear that up?
or was it all of the other wrongdoings that I have since reconciled fully and have no issues with any of those members.... at least that's what the two of them told me personally.
most of you here wouldn't buy a guitar from me if it was an original slothead... because of that stupid shit.. no matter what my circumstances and I have apologized,,, and made full restitution to them.
but I made it right, they told me all was good. and I'm still here.
Randy, let me know how you'd like to proceed here.
Waskel, enjoy the beautiful KOA.
Later,
Glenn |
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Location: south east Michigan | Being in customer service myself I know that there are times when, now matter how hard I try, I can't make it right.
You might have a legitimate beef if specific requests were ignored but to say that the results are due to a case of "merger blues" or to suggest bias favoritisim really weakens your case.
edit: You wrote the above post while I was writing mine.
Now your bringing something about Amelia to the table??? In the past we have had the good taste to keep the fine details of things like this off the board. It kinda weakens the spirit of the whole thing.
Chill out Glen.
Then come back at it later with a better frame of mind, |
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Location: south east Michigan | And... Don't get me wrong. I would feel very bad for you or anyone else who had a project not turn out as planned.
It's just the way you are handling it that makes me much less inclined to do so. |
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Location: big island | glenn, the guitar is well worth to me what i paid you for it. i am keeping the guitar and will handle the few minor issues. gerry and the pacemakers sang a song, "it's gonna be alright, alright, alright, it's gonna be alright". and it will. thank you.
now this may be normal, but i have never seen before what look like shims on the sides of the saddle in the photo below: any and all enlightenment is requested and welcome.
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Location: everywhere | Originally posted by Amazingly-Detached..:
which is also why the 1115 came home with issues as well, I asked Kim if they would do it in an A brace or modified A, which they have done for Tony, Moody, and other's... Maybe start acting more like moody, Tony and othres and less like yourself would get you a bit farther. of course the servuce department plays favourites and they gtive each and every customer exactly what they deserve |
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Location: big island | squelch the shimmed saddle question. i see from photos of some other ovations this is normal and just part of the saddle housing. i did not notice it on my first 1537. |
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Location: Scotland | Originally posted by Amazingly-Detached..:
y'know paul, I was out of line with my comment, but re-reading yours.... I find it just as inflammatory
You are absolutely right, and I apologise for referring to those guys as geeks. |
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Location: Scotland | And I'm the one being inflammatory? I don't think so. |
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Location: Tychy, Poland | calm down. shit happens, not everytime everything works as well as it should, and i'm sorry for you that it happened to you. But i don't think Ovation factory has list with nicknames from OFC connected to names and surnames of people. and i don't think they look on a list everytime guitar comes in to see if they have to do it good or they can mess it up a bit.
maybe it was done in hurry, maybe some procedures were omitted and you're a victim. But it's not good idea to bring all the stinky stuff from closet and drop it on the table.
Maybe you should write to factory and tell them that job they've done is not pleasing and what they have to offer. |
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Location: Cicero, NY | I agree. You should first, sit down and take a breath. Then when you're relaxed, contact John or Kim and find out what happened and what can be done, if anything, to correct it. Taking a rant into a pissing match with uncalled for assertions just isn't the most productive approach.
And didn't Randy say he was good with it anyway? Maybe you're not happy with the work but Randy knows that and he accepted it so maybe it's time to let it go. |
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Location: 6 String Ranch | click |
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Location: Phoenix AZ | Being able to vent is a good thing, but I'm trying to read (with great difficulty) this entire thread and figure out in 10 words or less what the problem is. As near I can figure the service dept. delivered less than you expected. So take it up with them. OK to vent, but we can't help you! Looks to me like your guitar was in bad shape to begin with and you got an almost new one for the price of a referb. You don't even have the guitar anymore, you chose to sell it at a loss, and the new owner seems quite happy with it. So what the hell is the problem? You seem to think there is some conspiracy and that Kim and John sit around and say, Ah here's that Detached guy from Florida. Let's screw him good just for the fun of it.
Come on ....
Dave |
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Location: everywhere | Fer petes sake, enough with the ranting. we wanna hear more about mom and Char. |
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Location: NJ | Have you taken these issues up in private prior to the public dislplay? |
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Location: South of most, North of few | I think Beal said it best.... |
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Location: Tychy, Poland | on his 9000th post. |
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Location: SoCal | I've always gotten great service from John & Kim, but then I've never taken any problem I've had with them and publicly ranted on the board about it.
Complaining and publicly embarassing people never ever brings out the best in them. I rarely, if ever, in all seriousness, say this, but this thread is way out of line and I am requesting that Al or Miles shut it down or at the very least, lock it down.
I agree with Beal.
Click. |
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Location: Scotland | Agreed, lock it. Please. |
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Location: 6 String Ranch | click, click. |
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Location: SoCal | re: "...for referring to those guys as geeks."
I take that as a compliment when applied to my OFC experience. |
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Location: Latitude 39.56819, Longitude -105.080066 | clickety click click |
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Location: Carle Place, NY | I had a very similar experience with the factory repair of my 1537, however my reaction was one of joy rather than frustration. Kim sent me an estimate for repair and re-finish of the top. I was never notified that after further evaluation the top couldn't be re-finished. The factory then went and replaced the top with what looks to be the finest spruce currently available. The top is not as nice as the original, but I'm completely happy with it. The factory preserved the original bowl and did a fantastic job on the wood binding. The guitar doesn't sound quite the same as it did, but it does sound great and sealing up the lower epaulets with air locks brought back the thump in the bass.
The fretboard is attached to the top, not floating. That doesn't bother me one bit.
Although I'm a member here for a number of years I can't accept that the factory treated my repair differently than any other repair. Just the same expert work that we have all come to appreciate.
The best part was that the price of the work, $400, was the original repair estimate even though I'm sure that replacing a top should be more than that. Fret dressing/leveling and fingerboard re-furbishing were included although not specifically listed in the repair costs.
I recently showed the guitar to a friend of mine and he was absolutely blown away. The guitar looks brand new, plays great, and sounds great.
End of my anti-rant.
Click . . . |
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Location: Alabama | My 1537 was returned with the original top. The cracks were repaired (cleated I suppose),the fretboard was attached to the top, frets leveled and dressed and set up as I asked. Did I know if the fretboard was going to be attached? No. Does it matter, I don't know. My request was contact me and let me know what the could do so I could make a decision. They did and I accepted. I am very pleased with the work they did, their communication and of course the price; right around $400.00. The guitar sounds great, plays great and looks pretty good. Maybe my expectations were not so high. I recommend the service department to anyone on this board. But you can't please all the people all the time. |
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Location: big island | Originally posted by Mitchrx:
...it does sound great and sealing up the lower epaulets with air locks brought back the thump in the bass.
. . . wow, mitchrx! i just installed airlocks on the lower epaulets on this 1537 and you are so right! this thing thumps and rumbles my tummy. i am glad you mentioned it. i bought the airlocks for my 1688 and didn't think of trying them on the 1537. i am impressed and happier! :D
seriously, this thing now thumps similar to my 1581 woven topped adamas. |
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Location: south east Michigan | Nice Randy.
At least some good came from all of this. |
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Location: big island | all it needs is a wider neck! or maybe i can whittle and file my fingers down some.
there were two factory brown shims under the saddle and also what i thought was a white, homemade shim. glenn mentioned he thought that was a taper rather than a shim. i just took it out again and noticed that it is indeed a taper. i'm not sure if it was installed backwards when i got it or i reversed it the first time i took it out, but it was tapering in the wrong direction for the necessary lifting of the B and high E strings. the action on the B and E strings is now improved but i am still getting considerable E string buzz all the way up the fretboard. glenn is sending me the third shim he had removed and i am sure this will remedy the situation. the E string is not so easily sliding off the frets now. i could make a shim but i'll wait for the original.
all is well. the guitar is grand. |
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Location: Cicero, NY | Just may have to try that airlock thing there...how many locks are you guys using? Just the big three I'm assuming? |
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Location: big island | weaser, i covered all the lower pukas. i could experiment when i get some time to do so. |
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Location: big island | weaser, the thump is definitely thumpier with all the lower locks in. call your favorite dealer. |
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Location: NJ | If you bung all of the treble holes, it forces all of the air to the bass bout . . . |
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Location: Tychy, Poland | lanaki: i had this white strip of paper in Legend and in Celebrity Ltd edt. it looked like someone tried to make up for drilling too deep. and i had it on bass side. |
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Location: Cicero, NY | "...call your favorite dealer."
Done. |
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Location: big island | Originally posted by cliff:
If you bung all of the treble holes, it forces all of the air to the bass bout . . . imagine that! the concept and the reality coming together.
lbj, this taper was made of plastic. first one i've seen and apparently factory issue. |
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Location: Phoenix AZ | Originally posted by lanaki:
all is well. the guitar is grand. Sounds like a happy ending all around |
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Location: big island | yeah, but what would "caravan rooubishe" say about it all? |
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Location: Carle Place, NY | I filled all of the holes in the lower/treble side epaulets. I also did the same thing on my son's 6778LX (there are less holes to fill) with a similar increase in bass response. |
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Location: closely held secret | I'm thinking it's not so much an increase in bass response as it is an attenuation of the treble frequencies. |
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Location: south east Michigan | Wabbit, Wabbit, Wabbit...
Sometimes you can be such a buzz-kill! |
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Location: Scotland | Hey Wabbit. Nope, it's an increase in bass response. That's part of the reason why the single epi guitars like the 1581, Elite-T's and your new Koala sound so good. The fundamental frequency of the air cavity is largely detemined by the size of the soundhole(s) in relation to the volume of air in the body. Change the size of the hole slightly and the fundamental frequency will change slightly also. A slightly smaller hole lowers the fundamental. A much smaller hole raises it. That's how the airlocks work. When all the holes are bunged the fundamental is raised to a point that's less prone to feedback. A bigger hole has the effect of raising the fundamental even further, like playing an Elite or Adamas with the back-plate off. It's called the Helmholtz principle. |
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Location: big island | Originally posted by Paul Templeman:
... It's called the Helmholtz principle. and technically relative to the heimlich maneuver |
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Location: Marlton, NJ | Helmholtz... that guy owes me money. |
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Location: Tidal Mudflats of Virginia | Paul,
Much like watching you play & setup the sound board at Amelia...all I can say is WOW...
:D :D :D |
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Location: GA USA | Originally posted by CrimsonLake:
Helmholtz... that guy owes me money. Crim, if that's a reference to a line from "Stripes", you're more my hero than ever. My family gets so tired of me using that one, over and over and over. |
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Location: Marlton, NJ | General Barnake! |
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Location: SoCal | It's like the Bernouli effect..... |
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Location: Campbell River, British Columbia | ....is that where you're the only one NOT smoking in a sealed VW bug? |
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Location: Colorado Rocky Mountains | Originally posted by Paul Templeman:
The fundamental frequency of the air cavity is largely detemined by the size of the soundhole(s) in relation to the volume of air in the body. Change the size of the hole slightly and the fundamental frequency will change slightly also. Not coincidently, junior high school aged boys intuitively know and exploit this principle to the maximum extent possible. |
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Location: big island | :D :D :D |
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Location: GA USA | You can change size of... hold on... YEP! |
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Location: big island | just pucker, jas. just pucker... |
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Location: Nashville TN. | Originally posted by Captain_Lovehandles:
Originally posted by CrimsonLake:
Helmholtz... that guy owes me money. Crim, if that's a reference to a line from "Stripes", you're more my hero than ever. My family gets so tired of me using that one, over and over and over.
I may want to go to Wisconsin or Czechoslovakia |
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Location: 6 String Ranch | Both of those are west of Memphis, right? |
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Location: Florida Central Gulf Coast | Originally posted by Mauvais Beal:
Both of those are west of Memphis, right? Of course! Memphis was the ancient capital of the first nome of Lower Egypt, and of the Old Kingdom of Egypt from its foundation until around 2200 BC and later for shorter periods during the New Kingdom, and an administrative center throughout ancient history. 
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Location: closely held secret | Originally posted by Paul Templeman:
Hey Wabbit. Nope, it's an increase in bass response. Well, ok then. So I take it that the single hole in the Koalas is roughly the same area as all the bass side holes in the Adamas/Elite configuration?
Don't order the Schnitzel, they're using Schnauzer. |
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| Are you really suggesting that the service department of a maor guitar manufactuer practices favouritism not only to some geeky internet message board, but also to it's geekiest members? Grow up. I have no opinion about the posters problems, Like Al, I hope this was taken up with the factory and complaints lodged with them first before this rant. If you have been mistreated this will be the first time I have heard of this from those bunch of guy's. Glenn, send it back before you burn bridges.
As for Temp's post.........ya have to admit my friend we had a very exclusive and very expensive "OFC Adamas Guitar" manufactured just for this bunch of Ovation Guitar Geeks. I don't see anything wrong with it, Hell I wanted one myself, but they did cater to us bunch of geeks big time there I'd say.
Randy |
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Location: Nashville TN. | Originally posted by Mauvais Beal:
Both of those are west of Memphis, right? Kinda of if Columbus sure go west long enough. |
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Location: Copenhagen Denmark | Judging from Lanaki`s picture , that shim at the PU`s side , was perhaps to correct the Intonation ..?
Vic |
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Location: Florida Central Gulf Coast | My Balladeer Custom and at least one other 'O' I have has the deep 'U' shaped holder if that's what ya'll are referring to. |
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Location: south east Michigan | Originally posted by The Wabbit Formerly Known As Waskel:
Don't order the Schnitzel, they're using Schnauzer. [/QB] Fender.... here boy! Come on Fender... here boy.
Now where did that dog go? |
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Location: Nashville TN. | Wait
I may need that heavily armed recreational vehicle
to drive around Hartford!!!!!
5th shooting this week :(
Life in the city........ |
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Location: big island | i'm glad the factory is in NEW hartford. |
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| guys, I'm sorry, and Randy if you're happy with it great, and Al yes, it was discussed both with J and K as to my points... glad there was not an issue with the pu... and I'm tired and have been busy over the past few days and more of our .org and greenribbon free speech issues vs. TFN and WMI and Yahoo!
brevard freecycle treasures
again things and nerves are raw.... and I'm so tired of Yahoo blowing smoke....and excluding 100 s of thousands of people from even trying without jumping through hoops.. without slapp suits, infringement claims, false and fraudulent copyrights... etc... this goes on with us while doing what... and have been on the phone with their reps and answering ims and talking to media all day...
and keeping the other .orgs informed and so on and so on.....
I think I'll probably just hang on to the Q... don't want this to happen again in any way...
I did just get what's looks like a pretty smart case for it.
again, my apologies, glad all is well here...
I may not be around for a while at least posting here, but we're a little busy again.
doesn't mean I'm not looking in.
GH |
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Location: Florida Central Gulf Coast | A-D,
Man, get the rest when and where ya can. We'll keep the light on for ya!
Good luck with your hassles!  |
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Location: big island | glenn,
i'm having a seriously difficult time setting the guitar down to take care of business and kids. new strings, airlocks on the lower eps and a couple days of acclimation have done wonders. adding the remaining shim will get the buzz out and improve the wandering E string. the action will still be very good. i think the mothership did a wonderful job and this guitar is one i am quite proud to own. i'm thinking i will gig with it on the less humid gig days. |
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| we have edited so much html over the past couple days, answered so many ims pms squirrelmail pretty much while with a phone glued to both our ears..either on terminal hold or while yahoo continually whisper sweet nothings to the male members/owners... or blows warm breezes up the skirts of the ladies.
some of the controversy, with our groups and opinions regarding them:
controversy and opinions on our groups here
and all the rest here:
Greenribbon.US
but again OT, and probably too political and shouldn't be discussed here.
I'll shut up, I'm going to bed.
Glenn |
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Location: big island | i found the perfect strap for this 1537!
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Location: Orlando, FL | Great strap Randy! I'd ask where you found it, but I'm guessing it's a local job... |
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Location: GA USA | Except most of the local hula girls don't have blond hair. |
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Location: closely held secret | Imports. |
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Location: big island | Originally posted by Designzilla:
Great strap Randy! I'd ask where you found it, but I'm guessing it's a local job... eBay, of course. haven't seen any straps of this quality here in the islands. i typed "hawaiian guitar strap" in the eBay browser and only one came up, this one. "made in USA". 3" padded leather. |
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Location: Orlando, FL | At least it's not made in China. Or Korea... |
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Location: Nashville TN. | Originally posted by lanaki:
i'm glad the factory is in NEW hartford. Its a wee bit different.
I pretty sure Ovation was breifly in the Fuller Brush Building in Hartford.
Then Brave Sir Robin bavely ran away!!!
to New Hartford. Along with anyone else with good sence.
For some people Hartford Like Disney World,
but Micky a gang banger and Minnie a crackho.
Oh well time get pack up the 16 gauge and 100 rounds of ammo....
Trap season starts today. |
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Location: Nashville TN. | One think to think about Martin doesn't offer any factory service. I'm not positive but I do not believe Taylor offers it either.
Gibson offers it, as does Rickenbacker. |
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Location: The Great Pacific Northwest | Originally posted by Captain_Lovehandles:
Except most of the local hula girls don't have blond hair. Yeah, but the ones that do....... |
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Location: SoCal | Good point, Miles..... |
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Location: big island | those ain't hula girls, guys. those are tourists.
i removed the airlocks from the treble side and placed them on the bass side for comparisons. there's hardly a difference. the guitar still thumps and rumbles the tummy just not as close to the ear. |
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Location: Phoenix AZ | Originally posted by PEZ:
One thing to think about Martin doesn't offer any factory service. Not true. I've sent a guitar there. It has to go via your dealer, but whatever the dealer can't handle the factory service department takes care of. During the tour last year they showed us (walked by) the service area.
Dave |
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Location: south east Michigan | The first half of this thread sucks.
The second half has succeeded in taking the bad taste out of my mouth but I still wish it would sink away. |
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Location: Warren,Pa. | You can't make the printed word go away. It doesn't undo it to say you're sorry. The words are still there to keep the thing alive even after things have been resolved.
Those guys in the Service Dept. are the absolute BEST and, while an occasional disappointment is bound to surface, a person has to get MANY MANY encouraging comments to overcome the discouragement of one complaint as public as this. John <>{ |
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Location: Maple Shade, NJ. | Well I must say it is making me think,....
As a fairly new member I kept reading how "great the Mothership is", and how "outstanding the service is", and such "great craftsmanship",then this thread pops up, just as I am ready to pack up my Legend and send it off to the magicians.
It's bad enough when I take my "babys' to my local guy and have to wait 3 or 4 days, but to wait 3 or 4 weeks and be dissapointed would really suck.
I'm not saying that would happen, just saying this thread is making me think twice. |
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Location: closely held secret | Don't think twice, it's alright. |
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Location: SoCal | Fuzzy, out of all the posts on this board about the repair department, how many have been negative? One? Out of hundreds? And what kind of posts did that one person post?
I would send any of my guitars to the factory for Kim and John to repair w/o the slightest hestiancy.... |
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Location: Phoenix AZ | You need to consider the source. There has been ONE negative complaint about service out of many hundreds. Do a search and read other recent posts by the person in question and also by his wife. It will put this topic in the proper context and completely ease your mind about sending your guitar for service. I personally have sent > 20 guitars to them for various services and my track record is absolutely 100%. There's a lot of variables in this world, but the quality of service you'll get from Ovation isn't one of them.
Dave |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | True dat.. |
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Location: Orlando, FL | Fuzzy, I have been avoiding this thread, but I definitely want to add - go with the overwhelming majority on this one.
Customer Service is rarely 100%, but 99.99999999% is pretty damn good! |
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Location: South of most, North of few | Amen to that, I haven't sent as many back as some here have, but I have sent 5 or 6 back for some really MAJOR work, and they have all, without exception, come back BETTER than I expected! You won't find better people on the planet to deal with. |
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| Originally posted by Designzilla:
Fuzzy, I have been avoiding this thread, but I definitely want to add - go with the overwhelming majority on this one.
Customer Service is rarely 100%, but 99.99999999% is pretty damn good! +1 |
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Location: Maple Shade, NJ. | Thanks guys!
Nuff said,...like the saying goes, opinions are like a-holes,...everybodys got one. |
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Location: Warren,Pa. | Sorry Glenn, but you've gone and dug a deep hole for yourself with this bunch. |
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Location: Latitude 39.56819, Longitude -105.080066 | I have sent back a few and they all were in need of major stuff. Not only was the work outstanding but the cost to perform the job was well below my expectations.
If they worked on guitars other than their own, I would consider sending in other brands for repair. |
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Location: big island | this 1537 i bought from glenn is beautifully restored by the mothership. i am elated with it. a couple days of acclimation, a truss rod tweak and a shim took care of all the concerns i initially had with it. there has been much banter about the floating fretboard extension on these models and i did wonder why the factory bonded the gap on this one and on the first 1537 i got from stellar jim. no matter...i know they know what they are doing and the finish on this new top is not nearly as thick as on the originals. if the top on this one vibrated any more than it does, i'd have to play it outside and then fear creating a sonic rumble causing more volcanic eruptions than we are currently experiencing!
don't hesitate fuzzyman! glenn posted many accolades for the factory's abilities in his auction pages and on this forum also. |
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Location: Blue Ridge Mountains | Ok, I guess I my question about what I may have missed in the past few days while I was taking care of some business has been answered: perhaps not a whole lot!
I have sent 8 guitars back to the factory including my severely top-cracked Snakeskin T-Bolt: each one has been returned to me much better than I could have imagined...The folks at the factory are just human...not miracle workers (although some of us could beg to differ on that one), but really skilled, willing, humble workers who love the instruments as much or more than the owners. They do the very best they can...things change, materials change and go out of stock, and yet they continue to try to do the best...but I would never hesitate a minute to send one of my O's or A's to Mother if it needed it! Most have gone and all are the better for it!
BTW: I finished Seminary today and SWMBO became a U.S. Citizen on Thursday AM.
Life is Good! |
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Location: big island | waytago mike and violetta! congratulations and God bless both of you. |
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Location: GA USA | Very proud for you Mishka. Waytago! |
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Location: ms | Taylor does have factory service but they sent me to a guy that used to work for them and now is a Martin authorized repair shop. He is about a hour from me so I was able to pick up the guitar myself. I was very happy with the work and price. |
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Location: Warren,Pa. | If you can find someone who does good repair work on a particular brand of all-wood guitar, then you've got someone who can repair ANY all-wood guitar.
So much of the make-up of Ovations is propriatary, so an Ovation owner isn't really safe going to just any repair person. That's why the Factory Service guys are invaluable.
If I had a Martin, Taylor, bla,bla,bla that needed work I wouldn't feel compelled to get it to the factory that it came from. I know a guy 30 miles north of me who can repair ANY wood guitar just like the factory could.
I can not say the same about my Ovations. The Factory Service Dept. is VERY, VERY valuable to me. If Fender starts to tamper with THAT dept. I'll be very put-off. John <>{ |
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Location: Tennessee | Originally posted by MusicMishka:
BTW: I finished Seminary today and SWMBO became a U.S. Citizen on Thursday AM.
Life is Good! Just goes to show how truly special it is here in America.. |
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service rant, yes Ovation, crucify me if you want