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Joined:
November 2008
Posts: 400
Location: Northwest Arkansas | I wonder if they would be able to repair the wood around the epaulets. There is a place that is broken. I have the pieces glued on but it looks terrible. Do they still do repairs of that type? I bought the guitar new in 2006. It's warrantied. |
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Joined:
October 2005
Posts: 4071
Location: Utah | They can replace epaulets, but they may or may not have exactly the same ones. Contact John at the mini-mother repair depot. |
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Joined:
January 2009
Posts: 1249
Location: Texas | " It's warrantied " By whom? I am not sure who the last person to leave was...but I am pretty sure they even turned off the light. |
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Joined:
March 2005
Posts: 12759
Location: Boise, Idaho | If you haven't been following the other threads about Ovation being sold to a drum company, you might not know that the wonderful customer service may end soon. You should call customer service, John Budny, immediately about your repairs. I don't know if that sort of thing would have been covered by the warranty even in the good old days, but John would be the best source. |
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Joined:
October 2005
Posts: 4071
Location: Utah | My experience with the repair ship is their prices are beyond fair. I wouldn't expect free, but they do seem to respect their customers and not price gouge. |
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Joined:
January 2009
Posts: 1249
Location: Texas | With John overseeing the "repairship", you can expect a top tier job and I think you will be astounded at the inequity on the price side in relation to the craftsmanship. I would strike while the iron is hot. There is no telling, in the Ovation world, of what tomorrow brings.
Edited by jay 2015-01-12 9:19 PM
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Joined:
November 2008
Posts: 400
Location: Northwest Arkansas | Thanks. I bought it new. I have it registered online. It's supposed to have a lifetime warranty on everything. We'll see. |
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Repair on my Adamas W597?