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Location: NJ | this problem is making me crazy.
I have a brother mfc 8500 printer/fax/scanner
It has been working fine for a long time (a year maybe)
now it will not work. I have it connected by usb I also have a zebra thermal printer 2844 connnected by lpt1
so I dumped the drivers and the software reloaded re booted etc etc etc.
finally got the printer to be recognized but when I send somethnig to get printed it comes up with an error.
this document has failed to print. etc etc.
I tried every usb port changed the cable rebooted a bunch of times looked into devive manager and cleaned up any question marks. there is also a unknown device connected which I assume is the printer but can't seem to get that driver to resolve.
any clues? e me |
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Posts: 659
Location: Hiram, Georgia | I had a very simular problem with my minolta laserprinter, it ended up being caused by an auto update in windows. Ended up buying a new computer and a new printer, then it did the same thing all over again, (Minolta tech support held my hand the whole way, they were great to deal with). My problem basically arose when windows went into sleep mode, it would not properly reconnect with the printer when it wakes up. Now I have to reboot the system anytime I want to print. I'm convinced it is a windows problem. |
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Location: Keller, TX | You have a driver issue. USB's are hard, brother printers are terrible. It's hard work to clean it up, but it can be done.
LEGAL: don't blame me.
1. remove your printer driver thru the control panel.
2. unplug your usb cable to the printer.
3. remove all occurrences of "Brother" printer related items in your registry. This is the part that could really fry your OS. If you don't know what you are doing, you may have to reinstall your OS.
4. Go into the control panel, then system, then device manager. Remove all USB roots/hubs/devices.
5. Use Windows Explorer and delete any subdirectories related to Brother Printers. (C:\Program Files\Brother is a common one.) If you know what driver your printer was using, delete that file from \Windows\system32.
6. Reboot.
7. After reboot, your computer should find the USB hubs again. Do not plug in the printer.
8. Start the install program from the printer. Use the original install CD. It should tell you when to plug in the printer and turn it on.
If that doesn't work... ??? This usually works for my two brother printers. |
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Posts: 3410
Location: GA USA | Al, looks like the answer was "yes". |
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Location: Hiram, Georgia | ttenn, that was basically the procedure I used to fix mine and I assumed Al had already done the same thing, how often do you have this problem? thanx, phil |
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Location: Hiram, Georgia | Al did you try to download an updated driver?
You can also use tten's procedure to remove the old driver references and try an updated driver. |
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Posts: 14842
Location: NJ | Buy an Epson. |
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Posts: 5331
Location: Cicero, NY | Buy a pen. |
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Posts: 5575
Location: big island | if you recently updated IE to IE7 that will certainly create some problems. i was experiencing several issues all at once after the IE7 update. got rid of IE7 and my troubles at the same time. |
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Location: Cicero, NY | Al, anyone who's been that sick doesn't need to be going through that crap.
A pen's in the mail, man. You can thank me later. |
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Posts: 812
Location: Hicksville, NY | I have a brother mfc 9700 that does everything. I bought it at a time when multi-function printers were just beginning to get into the market. It has served me well for over four years, and I haven't had any issues with it. *knock on wood as I hope it stays this way indefinitely*
I don't use the USB. I prefer the printer to be connected the old fashioned way, using printer cable. My PC runs on WinXP, and since it's been upgraded with the Service Pack 2, I didn't even need to install the driver as the computer just did it for me automatically.
I do get the "document failed to print" error messages, every now and then, and it is largely due to the fact that I either a) forget to turn it on, or b) turn it on within minutes before I print a document. I usually restart the computer, and the printer automatically prints the document, once the desktop becomes visible on the monitor. |
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Posts: 10583
Location: NJ | Originally posted by Lanaki:
if you recently updated IE to IE7 that will certainly create some problems. i was experiencing several issues all at once after the IE7 update. got rid of IE7 and my troubles at the same time. maybe it will be easier to get rid of ie7 and go back to ie 6
any suggestions?
edited to add that I don't have the original disks from the printer |
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Posts: 11840
Location: closely held secret | Al, you can download the drivers and utilities here. Note that also on this page is a link to download an uninstall tool.
There's pretty good instructions on this page for removing the old drivers and reinstalling.
And yes, IE7 has screwed up a bunch of stuff. And Vista is even worse.
Deinstalling and reinstalling the drivers after the IE7 update may very well solve your problem. |
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Location: Round Rock, TX | I solved all my Windows problems. I got a Mac. |
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Location: NJ | oh this sucks.
Now I can never get USB ports to work.
I give up |
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Posts: 4389
Location: Capital District, NY, USA Minor Outlying Islands | I had a problem too. But solved it by running the printer thru its parrallel port. A friend of my wife's set it up so that our four computers could be plugged into the router, and then one of the computers is designated as the primary computer, and the parrallel (or is it the printer cable) comes out of there. Anyway, it's not usb. |
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Posts: 13303
Location: Latitude 39.56819, Longitude -105.080066 | Al, I would try this:
If you still need assistance, please contact Brother Customer Service on
1-800-284-4329 Monday through Friday 9:00am # 7:00pm EST, excluding holidays. |
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Location: closely held secret | Don't give up, Al. Bring it along to CT - I'll fix it for you! |
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Posts: 10583
Location: NJ | I am at my wits end at this point |
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Location: Campbell River, British Columbia | Well, at least you didn't have to go far! |
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Location: closely held secret | Al. Take a deep breath. Let it out slowly.
Now, did you try this?
Download the drivers and utilities here.
Download the uninstall tool on the same page.
Follow the directions.
Report back on your success. |
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Location: Hiram, Georgia | you've got to be close now... |
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Location: Cicero, NY | Close to fixing it or close to throwing it out the window...? |
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Location: big island | Originally posted by alpep:
Originally posted by Lanaki:
if you recently updated IE to IE7 that will certainly create some problems. i was experiencing several issues all at once after the IE7 update. got rid of IE7 and my troubles at the same time. maybe it will be easier to get rid of ie7 and go back to ie 6
any suggestions?
to undo the IE7 update just go to Add/Remove Programs and scroll down to the update and delete it. worked for me and it took the computer back to IE6 automatically. seems the update is not all that compatible with current software/hardware. i've heard and read alot of horror stories about this.
another option, if you are running XP, is to simply perform a System Restore back to a time when all was working. |
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Location: NJ | well no luck on the reinstall so I will try deleting IE |
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Location: big island | if deleting IE7 does not solve your troubles, then do the System Restore. that should take care of it. |
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Posts: 10583
Location: NJ | delted ie 7 still have usb problems
I think I give up for today.
DAMN YOU BILL GATES |
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Posts: 1116
Location: Keller, TX | Originally posted by an4340:
I had a problem too. But solved it by running the printer thru its parrallel port. A friend of my wife's set it up so that our four computers could be plugged into the router, and then one of the computers is designated as the primary computer, and the parrallel (or is it the printer cable) comes out of there. Anyway, it's not usb. A lot of Brother multifunction printers don't have a parallel port. You HAVE to use the USB. Some have a network port which is even worse than USB. |
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Location: closely held secret | Al, check the device manager and make sure you don't have any red question marks on any devices (such as the usb hub). IE7 may have messed with your drivers. |
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Posts: 14127
Location: 6 String Ranch | Al, look at the good news. Now you know what it is that was making you crazy. Not that you've fixed it, you can't, but at least you know.... |
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Posts: 4903
Location: Phoenix AZ | Al,
Have you ever considered that if you would accept PayPal, then everything would be electronic and you would have no need for a printer?
OK, I'll shut up now. But isn't it ironic that on the day Mr. Gates introduces his new OS that your own computer empire comes crashing down all around you?
Dave |
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Posts: 10583
Location: NJ | Originally posted by The Wabbit Formerly Known As Waskel:
Al, check the device manager and make sure you don't have any red question marks on any devices (such as the usb hub). IE7 may have messed with your drivers. no red or yellow question marks anywhere |
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Location: closely held secret | Ha! I knew you hadn't given up!
Have you rebooted since removing IE7? |
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Posts: 4413
| What is it with this Brother sh*t? They died a death over here years ago. You have to make a real effort to find a stockist here.
Buy a Lexmark. Or an Epson. Or a Cannon. |
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Posts: 5575
Location: big island | yeah, buy a "cannon" and blow the brother to smithereens...
then watch the movie, "Oh Brother, Where Art Thou?" |
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Posts: 4413
| Homer never wrote a better movie. |
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Location: big island | no, but Homer and Jethro sang bluegrass together. |
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Location: big island | trivia: Jethro was Chet Atkins brother-in-law
were they USB geeks?... probably not. unless USB stands for United Singers of Bluegrass. |
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Posts: 2850
Location: Midland, MI | Originally posted by Lanaki:
trivia: Jethro was Chet Atkins brother-in-law
were they USB geeks?... probably not. unless USB stands for United Singers of Bluegrass. I thought he was asking for Upper Side Band geeks. |
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Location: big island | "upper side band geeks"...
i useta be wunna doze. |
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Location: big island | and then, there was the time i was in chicago visiting. i went to the upper side and heard a group called the "Upper Side Band" (no ovations). i imagine if you head south there might just be a "Lower Side Band" too. perhaps they play ovations... |
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Location: big island | "I thought he was asking for Upper Side Band geeks."
i had me a nice uniden president cb radio and a 600 watt linear. talked all over the world from my car. that was a blast. |
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| Lanaki - there's nobody else in this room...... |
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Location: NJ | shhhhhh! . . .
He's on a roll . . . |
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Location: big island | Originally posted by schroeder:
Lanaki - there's nobody else in this room...... all it took was 7 and 8 minutes for you and cliff to visit. i wasn't alone for long. imagine if i had to wait awhile longer yet...no tellin' what i would have posted. |
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Location: Boise, Idaho | You know, if we had any stay at home moms on this board, maybe they'd post all the time just to try to get some contact with "adults." Step away from the computer Lanaki and go check on the kids. |
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Location: SoCal | We may have middle age people on this board, but I'm not real sure we have any "adults"..... |
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Posts: 5575
Location: big island | mark,
the kids were napping while i was here "alone" waiting for my video files to render. i am usually in the midst of a video production when i post here as i am awaiting the file rendering or just to give myself a break. i've got a major wedding production going on currently and also some tv public service announcements for the local Hospice. i do need adult interaction during the long days here at home. my wife is now attending college 3 days a week on top of her rigorous work schedule.
poor al, he's got troubles and this thread is gettin' further from being his answer... |
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Location: Boise, Idaho | My wife used to want to talk to me when I got home, but I was no better than talking to the kids. Now all I talk about is guitars, so she prefers talking to the kids. Enjoy your time with them Lanaki. It goes too fast. |
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Location: Upper Left USA | I resemble all of that! Except the work part.
Need to plan some nice vacations for the Summer.
Probably best if I don't bring a guitar. |
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Posts: 10583
Location: NJ | well installed uninstalled rebooted etc many times over
spent an hr on the phone with brother tech support
still no usb.
btw don't ask me for photos until I get this straightened out or scans or to print anything or..... |
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Location: closely held secret | Al, does ANYTHING work on USB? Card reader, camera, flash drive...? |
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Posts: 10583
Location: NJ | nothing works on usb. they all come up with this usb divice is unrecognized.
I need to take a break too much excitement for my ticker today. LOL |
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Location: closely held secret | If your USB doesn't work at all, try updating the drivers. If that doesn't do it, you could try a repair install of windows. |
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Posts: 5575
Location: big island | before attempting a repair install, i would recommend a system restore first. the IE7 update probably caused the trouble. you have reverted back to IE6 so open up the system restore utility and choose one of the highlighted dates just prior to your troubles. i cannot guarantee success but it is certainly a viable option. |
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Location: closely held secret | Yes, that would be best to try first. Forgot about system restore. My philosophy with window$ is "Why not? - who knows, it might work!" |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | Originally posted by The Wabbit Formerly Known As Waskel:
My philosophy with window$ is "Why not? - who knows, it might work!" My philosophy with window$ is Mac ;) |
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Location: closely held secret | When some decent audio/video apps show up, my philosophy will be linux. |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | "Nobody realizes that some people expend tremendous energy merely to be normal."
I'm freekin' exhausted. |
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Posts: 4832
Location: Campbell River, British Columbia | Well, at least you're trying.
very, very trying.......
.......................................
Can y'use Linux without being a fully certified 'puter geek? I like what I hear about it but sounds like stuff that's wa-ay out of my league. |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | I try. |
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Location: closely held secret | I can see how it might be very tiring for you, Jeff. And frustrating, with so little to show in the way of results. |
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Posts: 1498
Location: San Bernardino, California | Check your BIOS to see if they're turned on or (maybe) have the current limit turned on or (maybe) set for legacy support (or vis versa).
Check your computer for a Virus. |
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any usb geeks out there?????