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| I'm really kinda pissed now... with edensharvest telling us what they did restoring the 1547, none of that was offered to me when mine went up.... and it was requested that they cleat, stabilize, glue, and smooth the top as they did on his... no matter what the cost... and they wouldn't do it for me....and said it couldn't be done with this one... and didn't tell me they were rebuilt any different if I got a top/bowl...
WRONG! it had a floating fretboard sent up and the original neck and fretboard was used,
it is now sealed to the top as a 1718 is... John told me it was because they are no longer tooled or able to do them that way anymore... but this was only after the guitar came home and I questioned it..
never ever came out in conversation as the work was being done and the top/bowl was being built or assembled.... was I supposed to double check or what?
It didn't bother me if the cracks would have still been evident or show... I just wanted it stabilized... and am sure it could have been done... and very nicely and still look worn and broken in, and even if they did still show dark, even with a refinish over top of the repairs...
apparently I'm not one of the more important or valuable customers... if they had taken the epis off and bridge as they did on his.... and leveled the top, and sealed the cracks and filled the divots in the binding I would have been more than fine with that,,, and I did ask it be done that way, and am beginning to think now.... that they just built it using a toned 1718 construction with walnut, maple, red, binding... as they were in a hurry, worried about the whole fender freak out for everyone, and about shutdown at the holidays...and finished the job as expediently as possible when they returned... which is also why the 1115 came home with issues as well, I asked Kim if they would do it in an A brace or modified A, which they have done for Tony, Moody, and other's, I have repeatedly heard, but Kim told me they wouldn't guarantee that it wouldn't fold up on me..... what?
then why have they done it for them, and they marvel about how great they sound now.... why for them, and unfeasible for me? and then it comes home x-braced, and with split and loose bracing, and it's folding up on me anyway.... and it has to go back up to be repaired, and it was just repaired, not redone, glued the split, reattached the loose braces, and installed the FD14 elx that I had requested and was willing to pay for since it was back up there anyway... but they gave me the preamp for my "troubles"...... I just don't get it... if they could do it for the others and have so repeatedly, why not me? sorry about the rant.
everyone here told me how they would do it, and could do it, and the guitar was not totally thrashed when sent up...and sounded great, and played well as was but the old english or whatever was used just brought out every crack whether finish or not... and even seeped into the finish cracks staining the top underneath, almost all of those were not top through, or actual soundboard separations or cracks.. and I have seen some of the other shall we say Older, and more established members with guitars in worse condition and complete top-through splits have them done as requested. I didn't even get the chance, and basically feel brushed off now.
apparently other 1537s that have been sent up for repairs and came back with the fretboard tacked down as well, but their owners were not notified of this either when they sent theirs up to be redone. and had the same reaction I did..
they both look and sound wonderful, and the 12 is fantastic even if x-braced.. but... ? :confused:
sorry guys..
Glenn |
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Location: SoCal | Glen,
I have been treated well by the factory but, other than a full refinish of the top on a 1658 due to shipping, my stuff was pretty much cosmetic with a final seal and buff. The Patriot was probably more difficult due to the decal. Never had a pre-amp, top, or bowl replaced; never changed or had bracing repaired. |
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| I'm not trying to be a prick here... believe me, but I just sold this guitar to Lanaki, and it was at a loss.... a pretty substantial one, yes I know my choice, but he's not really pleased with it either, and is having issues with buzzing frets on it now... and all I did while it was in my possession for it's short time it's been back from a "restoration/rebuild" is change the strings and pull one shim... and now he's telling that it's shimmed on the sides of the pickup which I didn't notice, and do not understand, or remember seeing.. or if I did, was nothing that I saw or recognized as being out of the ordinary or different.
I don't want a member here unhappy with a guitar I just sold to him, that was supposed to be done right, and apparently or maybe was shortcutted, or pushed through and down the line... would you?
I have offered Randy to buy the guitar back, or see what can be done about this via mother...
but maybe one you others that spend a few more thou a year on your guitars should send it back for me.
Glenn |
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Location: SoCal | Is this what we are talking about?
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| OK Tony, I must of messed up jobs you had done, but Moody and others have had their 12s redone modified A or A... yes that's the guitar, and yes it is now beautiful, I am not a luthier and don't profess to be... and am sorry if I included you incorrectly here.
I understand if it really was beyond repair, and apologize to John Kim and everyone else if it truly and completely was not... now..
but I did commission to have a restoration done, and the stain that someone applied, made everything look more physically damaged then it truly was... physical cracks are the two long ones... base to bridge, and where the binding is chipped and then stressed upward bass bout, binding outer edge was intact and could have been filled as they did on the 85 collectors for me on the epi that had a piece missing , and smoothed, at least in my opinion....I have seen much more cracked tops restored filled and finished on this board many times... yes the cracks showed or the fill and were probably cleats or something on the back as well cleats, biscuits, whatever, and they look great coming back... they did a great job with it I admit it .... and if those two are what killed it.. I understand.. but the fretboard thing did get me, was totally unexpected, and hearing how they took the epis off eh's and the bridge, and belted the top... again I'm not a luthier...I think this one could have been done... the rest were finish cracks, and if a cleat, bisuit or patch, glass tape or what ever could have stabilized the other cracks in the soundboard.. it would have finished out nice.. the epis could have been new... and toned or aged as they did the top for me.... and a new bridge etc....
the whole shimmed on the side pickup has got me boondoggled, and I guess Randy will have to post a picture for us as I just don't understand what he's talking about... and this was my first 1537 so what do I know.... they did a great job on the fretboard, at least in my opinion, but Randy is telling me now that it slips off the High E really easy... and is buzzing.... and not as loud as he expected it to be.... New top... of course it's not opened up much if any yet.... but...
maybe it got flat slapped in shipping I don't know.... I just want him to be happy...I'm no expert or grand player but am getting better at it every day now.... my wife tells me a Lot better as well as Shannon, and I feel it flowing much better as well... and Ovations are the guitars I love to play... and always have,and have had the honor and enjoyment of some most excellent one's over the years.. this one just didnt' seem to match the buzz...after the restoration, nothing was there, sounded good, but more Elite toned. and I did know that was a possibility with a top/bowl, but it sounded much, much, much better before it went up.. they did a great job at leveling the fretboard out, major ruts in the first 5 on the high 3... and redoing the frets entirely I guess as much as they had to plane it down to where it is.... but it played fine with me and I had none of the issues that randy now has about it ...
if it wasn't able to be done as I asked or tried to have done, all is good, and I believe them..
I do have to say I am miffed about the 12 tho... and still don't understand that... have all the great one's that have been redone modified A, Moody's and a couple more I believe and am again sorry for saying it was one of yours Tony..
folded up, had multiple trips back? They just did the reissues... and the legend top/bowls are built and available I would assume for a 12, and they did build these top bowls for me, or was told to me that way.... and were not... off the rack as far as I knew... I could be wrong... so why couldn't a deep shiny bowl modified A been built for me using the 68/69 neck? it's been done, they have the glass bowls again, they still A brace, and these tops again were supposedly and probably built to order,,, but again I could be wrong and they were stock line bowls and components...
and if so, I apologize again, what do I know, I'm just a guy that likes to play these things, used to suck at it a lot more than I do now... and happen to LOVE Ovations and Adamas..
if I'm out of line here or need a vacation AL or Miles..let it be..
Glenn. |
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Location: Tychy, Poland | i don't know why anyone could send you for a "vacation" for your post.
If i wanted one thing and got second, i would be as mad as you are. |
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Location: Scotland | Originally posted by Amazingly-Detached..:
and I have seen some of the other shall we say Older, and more established members with guitars in worse condition and complete top-through splits have them done as requested.
Glenn Are you really suggesting that the service department of a maor guitar manufactuer practices favouritism not only to some geeky internet message board, but also to it's geekiest members? Grow up. |
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| one, actually two other things as well... and unexpected and not understood... and probably a non issue, the 1537 as sent up was a Brown bowl, and came back a Black bowl... they no longer do brown? if so I'm mistaken again, I thought it was a stock color item and used routinely.
the original access cover on the guitar had a Large round heavily weighted cylinder molded to it... only one I've ever seen like this.... and not the regular x-spring only and foam as on the elites and adamas today... don't know what it was... don't know why it was there, and don't know what it was originally for.. it did add a lot of weight to the cover, and I'm not sure what the design did, but again a change, not informed on and not as the original guitar was built.. and if it did have a purpose, what was it.. |
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| Paul, I apologize for that, and it uncalled for...
I had a lot of surprises with both of these restorations.... that were not explained or informed would be happening, and issues or surprises and changes or denial of similar jobs that have been done, at least with the 12...or or ones of same vintage and design I'm pretty sure... with both guitars, and Randy now has issues with it as I sent it to him..
Randy and I discussed the floating fretboard issue as well and this apparently has happened before with other 1537 rebuilds in CT as well.... current tooling issue, fine, but I feel we should have had that information...
and been told prior to making braces, selecting the top, and finishing it out.
they both did go up before holiday shutdown, a lot of crap and raw nerves with the FMIC thing, and they were returned just after reopening after New Years.... the same things happened in the Auto industry... Monday cars...etc... not saying that's what happened either.. but I have more questions than answers, and I feel that Randy is only trying to be gracious to me and try and hold on to something that doesn't meet his expectations either.
Glenn |
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| y'know paul, I was out of line with my comment, but re-reading yours.... I find it just as inflammatory
jeez.... so much for expressing ourselves freely here... if this was a Taylor I was talking about, and probably if it was someone else other than me... you'd all be having a grand time right now..
I even got accused of not having paid my portion of the collection I promised for a gift here in a timely manner.... when in fact it was made immediately..
get a good chuckle in Amelia about that one anybody?... did anyone even attempt to clear that up?
or was it all of the other wrongdoings that I have since reconciled fully and have no issues with any of those members.... at least that's what the two of them told me personally.
most of you here wouldn't buy a guitar from me if it was an original slothead... because of that stupid shit.. no matter what my circumstances and I have apologized,,, and made full restitution to them.
but I made it right, they told me all was good. and I'm still here.
Randy, let me know how you'd like to proceed here.
Waskel, enjoy the beautiful KOA.
Later,
Glenn |
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Location: south east Michigan | Being in customer service myself I know that there are times when, now matter how hard I try, I can't make it right.
You might have a legitimate beef if specific requests were ignored but to say that the results are due to a case of "merger blues" or to suggest bias favoritisim really weakens your case.
edit: You wrote the above post while I was writing mine.
Now your bringing something about Amelia to the table??? In the past we have had the good taste to keep the fine details of things like this off the board. It kinda weakens the spirit of the whole thing.
Chill out Glen.
Then come back at it later with a better frame of mind, |
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Location: south east Michigan | And... Don't get me wrong. I would feel very bad for you or anyone else who had a project not turn out as planned.
It's just the way you are handling it that makes me much less inclined to do so. |
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Location: big island | glenn, the guitar is well worth to me what i paid you for it. i am keeping the guitar and will handle the few minor issues. gerry and the pacemakers sang a song, "it's gonna be alright, alright, alright, it's gonna be alright". and it will. thank you.
now this may be normal, but i have never seen before what look like shims on the sides of the saddle in the photo below: any and all enlightenment is requested and welcome.
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Location: everywhere | Originally posted by Amazingly-Detached..:
which is also why the 1115 came home with issues as well, I asked Kim if they would do it in an A brace or modified A, which they have done for Tony, Moody, and other's... Maybe start acting more like moody, Tony and othres and less like yourself would get you a bit farther. of course the servuce department plays favourites and they gtive each and every customer exactly what they deserve |
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Location: big island | squelch the shimmed saddle question. i see from photos of some other ovations this is normal and just part of the saddle housing. i did not notice it on my first 1537. |
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Location: Scotland | Originally posted by Amazingly-Detached..:
y'know paul, I was out of line with my comment, but re-reading yours.... I find it just as inflammatory
You are absolutely right, and I apologise for referring to those guys as geeks. |
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Location: Scotland | And I'm the one being inflammatory? I don't think so. |
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Location: Tychy, Poland | calm down. shit happens, not everytime everything works as well as it should, and i'm sorry for you that it happened to you. But i don't think Ovation factory has list with nicknames from OFC connected to names and surnames of people. and i don't think they look on a list everytime guitar comes in to see if they have to do it good or they can mess it up a bit.
maybe it was done in hurry, maybe some procedures were omitted and you're a victim. But it's not good idea to bring all the stinky stuff from closet and drop it on the table.
Maybe you should write to factory and tell them that job they've done is not pleasing and what they have to offer. |
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Location: Cicero, NY | I agree. You should first, sit down and take a breath. Then when you're relaxed, contact John or Kim and find out what happened and what can be done, if anything, to correct it. Taking a rant into a pissing match with uncalled for assertions just isn't the most productive approach.
And didn't Randy say he was good with it anyway? Maybe you're not happy with the work but Randy knows that and he accepted it so maybe it's time to let it go. |
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Location: 6 String Ranch | click |
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Location: Phoenix AZ | Being able to vent is a good thing, but I'm trying to read (with great difficulty) this entire thread and figure out in 10 words or less what the problem is. As near I can figure the service dept. delivered less than you expected. So take it up with them. OK to vent, but we can't help you! Looks to me like your guitar was in bad shape to begin with and you got an almost new one for the price of a referb. You don't even have the guitar anymore, you chose to sell it at a loss, and the new owner seems quite happy with it. So what the hell is the problem? You seem to think there is some conspiracy and that Kim and John sit around and say, Ah here's that Detached guy from Florida. Let's screw him good just for the fun of it.
Come on ....
Dave |
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Location: everywhere | Fer petes sake, enough with the ranting. we wanna hear more about mom and Char. |
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Location: NJ | Have you taken these issues up in private prior to the public dislplay? |
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Location: South of most, North of few | I think Beal said it best.... |
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Location: Tychy, Poland | on his 9000th post. |
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service rant, yes Ovation, crucify me if you want
