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March 2002
Posts: 15678
Location: SoCal | Originally posted by redliondog:
I'm the original purchaser and that's why Ovation is trying to deal with me. The guitar was a special model and is registered with Ovation for warranty service. The warranty states that they can replace the guitar with a comparable or better model if the damaged onr is out of stock. I just want a guitar that has at least some of the original visual appeal.I'm not looking for something for nothing. That being said THIS WAS A NEW GUITAR, PAID WITH GOOD US FUNDS. Sorry but people don't read before they reply. Brother Bobby has nothing to do with the service, and I have been dealing with the esteemed Kim Keller. Kim, while not being tall, makes up for it by being the most honest, service oriented customer service person you could possibly imagine (well, John's exactly the same). If he can't meet your needs then rest assured that he's doing the best that can be done. If the factory can't replace it, then they can't.
I'd go back to Brother Bobby and see what they can do for you. I've heard a real mixed bag about that place, but it's worth a try.... |
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Posts: 13996
Location: Upper Left USA | 1578-4BCS
A Solid top and lotsa nice looks.
Brother Bobby playing one with Comments
Maybe the same thing |
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August 2003
Posts: 396
| Well, I was thinking of a different model Ultra. Just looked up Bob playing it on-line. I didn't realize all the bling. Very pretty, indeed! Now, this brings up an interesting general question. If the model isn't available anymore, then which current model elite that they do have is about the same in price? Obviously, this original model was purchased largely based on cosmetics and the standard elite isn't so blingy. How do the retail prices add up? What is the retail of the ultra vs. the standard elite? |
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Posts: 2711
Location: Vernon CT | Ok, So Brother Bobby is from Ok Vintage Guitar.
NEVER heard of the guy OR the "Shop". Hmmmmm, Would make a lot of sense to run this problem thru/by the Store it was bought from and get them to help with your problem. |
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December 2003
Posts: 13996
Location: Upper Left USA | I don't think you have a bad Customer Service issue as much as a "Can't replace my great deal on a guitar" issue due to the limitations that CS has in place. Looks like Marketing wrote a check that the Factory can't cash!
The Matrix came in highly affordable due to off shore Labor costs. Repairs are going to cost you in time and not so much materials.
Ask about credit on a Custom Order 1778-4 BCS LX with Abalone trim. It might make the journey worthwhile. |
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Posts: 4075
Location: Utah | Maybe it's time to look at some $ options. What did you pay for the Ultra (you don't have to answer publicly)?
Now, what is the factory offering? The standard elite is the 6778LX and is an equivalent guitar though not as blingy, but probably a "better" guitar in terms of quality and long term resale (which isn't good for any used guitar). The 2778LX would upgrade to the deep contour bowl but is otherwise a 6778LX.
The AX versions are the foreign made. I wouldn't rush to take one of those, I'd hold out for the USA made LX.
Next, what will Brother Bobby B do for you? He doesn't appear to have any of 1578, at least on his website it doesn't show. He has a FRG 1778LX, which is a 5 year warranty USA made Elite. Not as blingy as your bear claw spruce and abalone, but it is a really great guitar, a step up from the 6778LX in the pecking order and price level.
Finally, you could buy a used 2007 Collector's addition for about $800 or so, depending on the vagaries of eBay and the economy. It is a deep contour bear claw spruce LX guitar. If Brother Bobby will give you a full refund, and if it's in the same ballpark, the 2007 Collector's would be a big step up and you wouldn't be disappointed. |
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Posts: 5331
Location: Cicero, NY | Another option would be to see if anyone here with a 1578bc would be willing to trade for a brand new Std Elite. |
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December 2001
Posts: 10583
Location: NJ | most other companies would just say you are SOL
sounds like you got a deal.
btw you buy it from Dealer X and then take it to your local guy to make it better.
real classy |
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December 2009
Posts: 4
Location: MA | Alpep git off your high horse, I deal with the local shop all the time and Ovation will only let you return items through a dealer, for your info my local shop has no love of ovations and wouldn't even accept a trade.They(Ovation) can't say SOL because I have a real claim. The 2778 LX or any LX would cost me an additional $500+. It's an option just shouldn't have to pay to get my guitar replaced. Retail prices are comparable but wouldn't have even considered a standard elite. I don't like painted tops either. |
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Posts: 10583
Location: NJ | get off my high horse?
fine
get off my message board |
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Joined:
December 2001
Posts: 10583
Location: NJ | get off my high horse?
fine
get off my message board |
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October 2007
Posts: 2711
Location: Vernon CT | Originally posted by alpep:
get off my high horse?
fine
get off my message board Ouch, I saw that comming. NOT a good way to start a Membership here. :rolleyes:
I guess it won't be going any further. |
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March 2002
Posts: 15678
Location: SoCal | The problem you have, redliondog (?) is that you want this to be fair, ie, you want what you want and nothing else will do. The real world isn't fair and life is usually about making compromises.
It appears you can't have what you want (your warranty doesn't specify an exact replacement for your guitar) and now you're upset over it. Take the best deal you can and live with it. That's life..... |
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January 2006
Posts: 1484
Location: Michigan | after hearing your story redliondog i almost bought one of those 1578 quilted models from brotherbobby but because of his arrogance and unwillingness to do anything but talk on the phone with me i passed. he told me that the pictured guitar on his site might not be the one you get.he than informed me that all of the guitar finishes vary quite a bit. i asked him if he would send me a picture of an actuall guitar and he said yes.one week later i called and asked again and he said he was not opening up another guitar to take a picture of it because they were moving and to busy to do that.i thought what an as#%$le i don't buy sight unseen.
he then let me know that he didn't need my business for he would have all of those models sold within a week.there's a classy dealer for you.but that is my opinion of brother bobby.
is it possible that you try and get the factory to give you a credit towards the purchase of another o :confused:
you might of also tried asking some of the people on this board who know some of the ovation people if there was anyway that maybe one of us may have a little influence on the matter? ya just never know but allot of us help each other out around her.
well i would of suggested talkin to alpep but it looks like you already did that and i don't think that you are going to make it on his christmas card list anytime soon.
i do hope it all works out for you.
and also welcome to the club.i think that you are going to be an interesting addition to all of us . ;) GWB |
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Posts: 379
Location: Alagoas, Brazil | what does "SOL" mean? thanks. |
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October 2007
Posts: 2711
Location: Vernon CT | Originally posted by Miguel - BR:
what does "SOL" mean? thanks. I beleive "Shit out of Luck" |
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August 2002
Posts: 8307
Location: Tennessee | Originally posted by guitarwannabee:
well i would of suggested talkin to alpep but it looks like you already did that and i don't think that you are going to make it on his christmas card list anytime soon.
Al's from Jersey. He was just expressing affection in a manly way. It's what he does. No harm, no foul.
Redlion, this may be what you have to do ... get what you can from the warranty. Sell it and put the cash in your PayPal account and then wait for a 1578 to show up on eBay and buy it. The only thing you can do at this stage is make lemonade. Good luck. There's a lot of folks here pulling for you. |
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Posts: 2487
| Sorry dude but in reading this you are not willing to listen to anyones advice and you are convinced this is an Ovation Factory problem. You bought a guitar from Brother Bobby then this is the first and best source for your anger or rath concerning its repair. On the other hand if it was used and an "import" then you really do have an arrogant attitude about what the Ovation Factory is supposed to do for you. It sucks when a guitar has been bought and then right after you purchase it it developes a problem with the top.
News Flash, this is common, especially this time of year when the humidity levels drop to horribly low levels and this causes lots of problems for guitarists everywhere. Those of us who live up north (especially) have found ways to keep himidity in the house this time of year or at the very least inside a case. When a top splits it is usuually because of this problem or exposeure to high temps or the quality of the materials used. The American models are often made from wood that is better stored and longer aged and the overseas guitars are just not built like this and that along with cheaper/inexperienced labor they sell these at lower prices.
It seems quite obvious to the rest of us in here that;...You needed to post a dissatisfied message about "BROTHER BOB" instead of "The Factory".
Your argument has large flaws. Sorry but you can be as angry as you wish with me or any of us..... but if your too stuborn to see the truth of it your to dam dumb to have bothered with to begin with.
Take the Elite, or go hassle Brother B. The Factory is being very good to you. |
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Posts: 8307
Location: Tennessee | Whoa! This sure seems to have gotten a little off base. Let's recap:
Guy buys a new USA Ovation six months ago from an authorized dealer. It's a very special guitar with bearclaw AAA spruce top, abalone purfling all around, abalone inlays, gold tuners, etc. He sends in the warranty card.
The guitar has an issue obviously covered by the warranty. Not repairable. So the factory is going to give him a Korean-made "standard" guitar with no bling and a lower graded top. A guitar he never would have bought if given the choice originally.
If you were the guy, would YOU think this was fair?
We all love the folks at the factory. But c'mon. How would YOU feel if you were in redlion's shoes? I'd be upset too.
I don't understand why everyone is pissing all over redlion. |
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December 2009
Posts: 27
Location: Dallas, GA | I whole-heartely agree with Stonebobbo....if this is indeed how it has gone down. I would be pretty upset too. |
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December 2004
Posts: 1673
Location: SoCal | Give this guy a break.
Al talked about Ultras in the LAV July '07 Newsletter. Ovation Marketing presented the Ultras as "sub-assemblies crafted at Ovation’s offshore factory...shipped to Ovation’s New Hartford, CT workshop, where their team of skilled craftsmen carries out final assembly and set-up. The result – a professional level instrument with the feel and playability of an upscale USA-made Ovation guitar."
Welcome redliondog!
That 1578-4BC is a lot of bling for the buck (this photo is from an eBay listing I found).
The price paid for the guitar is immaterial.
Bling should be accounted for in, "replacement with comparable or better".
If that's the way the warranty is written, then the Manufacturer set the expectation.
If my Mill-CB had to be replaced under warranty, I'd be pissed if the replacement was a W597-CB.
Great Customer Service directed by piss-poor Company Policy, equals frustrated customers and employees. |
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December 2001
Posts: 10583
Location: NJ | ultra's were discontinued almost 2 years ago. they were made in korea set up in the us.
they can only offer a replacement of what is available.
If brother bobby has any in stock he should replace it and return the guitar to his rep for credit. that would make it an easy fix.
what gets me is that he holds the Rev blameless and instead of going back to him for satisfaction drags the local dealer into it.
Now here is where it gets sketchy for me and I think this whole thing may be made up.
The local DEALER does NOT like OVATIONS or wants them in trade......then is WHY IS HE A DEALER?????
sometimes I think the trolls just make this stuff up to get us going |
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December 2001
Posts: 10583
Location: NJ | just as I suspected
IP address does not match MA |
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March 2002
Posts: 15678
Location: SoCal | Originally posted by alpep:
sometimes I think the trolls just make this stuff up to get us going Well there is that.
And I still think bearclaw looks like stretch marks.... |
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November 2008
Posts: 1119
Location: Michigan | I agree with Al. Service is what you expect from a dealer. I would be a bit PO'd also but you are taking it to the wrong folks. Slamming Kim or Al or anyone, including your dealer in an on line forum will certainly not help getting your situation resolved. I hope you get this works out in the end for ya. |
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bad customer service from ovation
