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Location: Orlando, FL | Great strap Randy! I'd ask where you found it, but I'm guessing it's a local job... |
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Location: GA USA | Except most of the local hula girls don't have blond hair. |
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Location: closely held secret | Imports. |
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Location: big island | Originally posted by Designzilla:
Great strap Randy! I'd ask where you found it, but I'm guessing it's a local job... eBay, of course. haven't seen any straps of this quality here in the islands. i typed "hawaiian guitar strap" in the eBay browser and only one came up, this one. "made in USA". 3" padded leather. |
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Location: Orlando, FL | At least it's not made in China. Or Korea... |
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Location: Nashville TN. | Originally posted by lanaki:
i'm glad the factory is in NEW hartford. Its a wee bit different.
I pretty sure Ovation was breifly in the Fuller Brush Building in Hartford.
Then Brave Sir Robin bavely ran away!!!
to New Hartford. Along with anyone else with good sence.
For some people Hartford Like Disney World,
but Micky a gang banger and Minnie a crackho.
Oh well time get pack up the 16 gauge and 100 rounds of ammo....
Trap season starts today. |
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Location: Nashville TN. | One think to think about Martin doesn't offer any factory service. I'm not positive but I do not believe Taylor offers it either.
Gibson offers it, as does Rickenbacker. |
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Location: The Great Pacific Northwest | Originally posted by Captain_Lovehandles:
Except most of the local hula girls don't have blond hair. Yeah, but the ones that do....... |
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Location: SoCal | Good point, Miles..... |
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Location: big island | those ain't hula girls, guys. those are tourists.
i removed the airlocks from the treble side and placed them on the bass side for comparisons. there's hardly a difference. the guitar still thumps and rumbles the tummy just not as close to the ear. |
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Location: Phoenix AZ | Originally posted by PEZ:
One thing to think about Martin doesn't offer any factory service. Not true. I've sent a guitar there. It has to go via your dealer, but whatever the dealer can't handle the factory service department takes care of. During the tour last year they showed us (walked by) the service area.
Dave |
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Location: south east Michigan | The first half of this thread sucks.
The second half has succeeded in taking the bad taste out of my mouth but I still wish it would sink away. |
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Location: Warren,Pa. | You can't make the printed word go away. It doesn't undo it to say you're sorry. The words are still there to keep the thing alive even after things have been resolved.
Those guys in the Service Dept. are the absolute BEST and, while an occasional disappointment is bound to surface, a person has to get MANY MANY encouraging comments to overcome the discouragement of one complaint as public as this. John <>{ |
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Location: Maple Shade, NJ. | Well I must say it is making me think,....
As a fairly new member I kept reading how "great the Mothership is", and how "outstanding the service is", and such "great craftsmanship",then this thread pops up, just as I am ready to pack up my Legend and send it off to the magicians.
It's bad enough when I take my "babys' to my local guy and have to wait 3 or 4 days, but to wait 3 or 4 weeks and be dissapointed would really suck.
I'm not saying that would happen, just saying this thread is making me think twice. |
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Location: closely held secret | Don't think twice, it's alright. |
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Location: SoCal | Fuzzy, out of all the posts on this board about the repair department, how many have been negative? One? Out of hundreds? And what kind of posts did that one person post?
I would send any of my guitars to the factory for Kim and John to repair w/o the slightest hestiancy.... |
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Location: Phoenix AZ | You need to consider the source. There has been ONE negative complaint about service out of many hundreds. Do a search and read other recent posts by the person in question and also by his wife. It will put this topic in the proper context and completely ease your mind about sending your guitar for service. I personally have sent > 20 guitars to them for various services and my track record is absolutely 100%. There's a lot of variables in this world, but the quality of service you'll get from Ovation isn't one of them.
Dave |
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Location: Earth·SolarSystem·LocalInterstellarCloud·Local Bub | True dat.. |
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Location: Orlando, FL | Fuzzy, I have been avoiding this thread, but I definitely want to add - go with the overwhelming majority on this one.
Customer Service is rarely 100%, but 99.99999999% is pretty damn good! |
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Location: South of most, North of few | Amen to that, I haven't sent as many back as some here have, but I have sent 5 or 6 back for some really MAJOR work, and they have all, without exception, come back BETTER than I expected! You won't find better people on the planet to deal with. |
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| Originally posted by Designzilla:
Fuzzy, I have been avoiding this thread, but I definitely want to add - go with the overwhelming majority on this one.
Customer Service is rarely 100%, but 99.99999999% is pretty damn good! +1 |
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Location: Maple Shade, NJ. | Thanks guys!
Nuff said,...like the saying goes, opinions are like a-holes,...everybodys got one. |
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Location: Warren,Pa. | Sorry Glenn, but you've gone and dug a deep hole for yourself with this bunch. |
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Location: Latitude 39.56819, Longitude -105.080066 | I have sent back a few and they all were in need of major stuff. Not only was the work outstanding but the cost to perform the job was well below my expectations.
If they worked on guitars other than their own, I would consider sending in other brands for repair. |
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Location: big island | this 1537 i bought from glenn is beautifully restored by the mothership. i am elated with it. a couple days of acclimation, a truss rod tweak and a shim took care of all the concerns i initially had with it. there has been much banter about the floating fretboard extension on these models and i did wonder why the factory bonded the gap on this one and on the first 1537 i got from stellar jim. no matter...i know they know what they are doing and the finish on this new top is not nearly as thick as on the originals. if the top on this one vibrated any more than it does, i'd have to play it outside and then fear creating a sonic rumble causing more volcanic eruptions than we are currently experiencing!
don't hesitate fuzzyman! glenn posted many accolades for the factory's abilities in his auction pages and on this forum also. |
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service rant, yes Ovation, crucify me if you want
