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Joined:
August 2006
Posts: 4
| I've got an old (22 years) Ovation Anniversary model acoustic that I need some work done on. When I purchased it, it came with a lifetime warranty. I have been unsuccessful in getting Ovation to respond. Unfortunately, I do not have the original receipt (after 22 years)but it obviously is an Ovation (tee hee). Anybody have any ideas? |
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Joined:
March 2002
Posts: 14842
Location: NJ | Did you fill out & send in the registration card when you bought it?? |
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August 2006
Posts: 4
| Well, it has been so long ago I really don't remember. I suppose I did. I am the one and only owner of the guitar. We've been together a long time but she's showing her age... |
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Joined:
March 2002
Posts: 14842
Location: NJ | Contact Ovation Customer Service.
If you sent the card in, they should have it on file and you should be be good t'go (providing of course, that the work you need done is covered under Warranty . . . .) |
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Joined:
August 2005
Posts: 3736
Location: Sunshine State, Australia | I emailed Ovation about a warranty job on a new guitar... and they emailed me back within 2 days.
Unfortunately, they wouldn't honor the warranty as I bought it in the States and now it's in Oz.
Try emailing Andy (aschloss-kmc at Kaman.com) [replace 'at' with @] He replied quickly to my questions.
It took 2 months and more than one email for the Australian importers to get back to me.
The mother ship is usually pretty good.
What sort of work needs doing? Is it a fault, or normal wear and tear? |
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Joined:
August 2006
Posts: 4
| The guitar has a plastic (ugh) border around the sound hole. It has come loose. Also, there is a crack in the top. Not sure it is in the wood, it might just be in the finish. |
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April 2005
Posts: 331
Location: San Angelo, Texas | You might want to straight to the guy that handles the return authorizations, Kim Keller. He's a great guy, and will get back with you quick. Kim.Keller@Kaman.com |
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May 2003
Posts: 4389
Location: Capital District, NY, USA Minor Outlying Islands | Do a search on finish cracks. Do another search on cracks in the top. You'll find lot's of info on this. You can probably fix it yourself.
As to the loose border, you can fix it yourself.
In any event, bring it to a tech. My guy gave me free glue and told me how to fix finish cracks. |
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Joined:
December 2001
Posts: 10583
Location: NJ | point of order:
John Budny is the primary contact for Ovation guitars.
Kim Keller is the primary contact for Hamer guitars. |
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Joined:
August 2005
Posts: 3736
Location: Sunshine State, Australia | What does Andy Schloss do then?
Could John Budny authorise a warranty job in Australia? (Through an Ovation authorised luthier) |
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Joined:
August 2006
Posts: 4
| Thanks for all the info. I'll see how far I get... |
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Joined:
December 2001
Posts: 10583
Location: NJ | Originally posted by muzza:
What does Andy Schloss do then?
He works for Kaman international. |
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Ovation Warranty
