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| The Ovation Fan Club | ||
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| Random quote: "Ovation Guitars really don't get the respect they deserve!" - Alex Pepiak |
bad customer service from ovation
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| Todd G. |
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Joined: September 2003 Posts: 815 Location: Colorado | Thanks for that visual Moody. | ||
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| noah |
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Joined: December 2004 Posts: 1673 Location: SoCal | If she's book-matched properly, the stretch marks can provide just as much character as any other figured wood :p | ||
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| moody, p.i. |
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Joined: March 2002 Posts: 15678 Location: SoCal | Originally posted by Todd G.: No sweat. I live to serve and disgust.....Thanks for that visual Moody. | ||
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| Waskel |
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Joined: February 2005 Posts: 11840 Location: closely held secret | ...and you're doing a fine job. | ||
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| AussieJames |
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Joined: June 2007 Posts: 3084 Location: Brisbane Australia | In my experience the first port of call should be the selling dealer!! It is the dealer's responsibility to look after his customers and keep them happy. He should be the one directing the traffic!! AJ | ||
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| Waskel |
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Joined: February 2005 Posts: 11840 Location: closely held secret | Good plan, AJ, but there's one flaw. It only works with dealers who still give a rip once they've got your money. | ||
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| Old Man Arthur |
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Joined: September 2006 Posts: 10777 Location: Keepin' It Weird in Portland, OR | Originally posted by moody, p.i.: That was one of my first thoughts when I got my 07C. And I still think bearclaw looks like stretch marks.... And like was said... That 1578 may be a Really Purdy Import, but it is still an import. Here is an interesting dilemma... I have my T-12, 2058T... I bought it new, I am the original owner. They don't make these any longer, what happens if it suddenly self-destruckts! :mad: :eek: :confused: | ||
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| alpep |
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Joined: December 2001 Posts: 10583 Location: NJ | Originally posted by PsychoBunny: how about that. Good plan, AJ, but there's one flaw. It only works with dealers who still give a rip once they've got your money. and I don't know how many e mails calls etc I get about instruments purchased away from me and can you give me YOUR expert opinion on what I should do and who I should ask for etc etc etc...... | ||
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| MusicMishka |
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Joined: March 2005 Posts: 5567 Location: Blue Ridge Mountains | OMA wrote: They don't make these any longer, what happens if it suddenly self-destruckts! Memory | ||
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| ProfessorBB |
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Joined: January 2006 Posts: 5881 Location: Colorado Rocky Mountains | Tough situation here. Not sure there can be a win-win outcome, but it has to start with the dealer who made the original sale, likely a full refund or at least a credit towards another purchase. Its then up to the dealer to make peace with the factory. I don't know how this works, but Brother Bobby seems to represent himself as being a heavy hitter with Ovation and ought to have some influence in representing the interests of his customer. I can't believe any successful business can remain afloat very long if they blow off customers. On the other hand, if it was me, and I just had to have this guitar, I would ask Brother Bobby to negotiate a repair with the factory (we know the factory can pretty much rebuild just about anything), then I would negotiate with the good Brother as to whose responsibility it is to pay the cost of the repair, which ultimately might have to be split three ways. Again, tough situation. | ||
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| Gallerinski |
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| Joined: May 2008 Posts: 4996 Location: Phoenix AZ | Yes, tough situation. And things like this don't get resolved via message boards. Hopefully the buyer and the dealer can work it out. | ||
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| WillaMuse |
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Joined: May 2009 Posts: 1433 Location: Right now? | Brother Bobby < No, thank you! I wouldn't do business with that guy if he offered something to me for FREE. :( Willa | ||
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| ladylaw |
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Joined: February 2009 Posts: 335 Location: Reisterstown, Maryland | I still can't past the the bearclaw stretch marks. Ug Anita | ||
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| Omaha |
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Joined: November 2005 Posts: 1126 Location: Omaha, NE | Originally posted by PsychoBunny: Exactly right. Good plan, AJ, but there's one flaw. It only works with dealers who still give a rip once they've got your money. Choose your dealer accordingly. | ||
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bad customer service from ovation