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bad customer service from ovation

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Todd G.
Posted 2009-12-21 9:36 PM (#386009 - in reply to #385959)
Subject: Re: bad customer service from ovation


Joined:
September 2003
Posts: 815

Location: Colorado
Thanks for that visual Moody.
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noah
Posted 2009-12-21 9:44 PM (#386010 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
December 2004
Posts: 1673

Location: SoCal
If she's book-matched properly, the stretch marks can provide just as much character as any other figured wood :p
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moody, p.i.
Posted 2009-12-21 9:46 PM (#386011 - in reply to #385959)
Subject: Re: bad customer service from ovation


Joined:
March 2002
Posts: 15678

Location: SoCal
Originally posted by Todd G.:
Thanks for that visual Moody.
No sweat. I live to serve and disgust.....
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Waskel
Posted 2009-12-21 9:59 PM (#386012 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
February 2005
Posts: 11840

Location: closely held secret
...and you're doing a fine job.
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AussieJames
Posted 2009-12-21 10:03 PM (#386013 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
June 2007
Posts: 3084

Location: Brisbane Australia
In my experience the first port of call should be the selling dealer!!

It is the dealer's responsibility to look after his customers and keep them happy.

He should be the one directing the traffic!!

AJ
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Waskel
Posted 2009-12-21 11:14 PM (#386014 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
February 2005
Posts: 11840

Location: closely held secret
Good plan, AJ, but there's one flaw.
It only works with dealers who still give a rip once they've got your money.
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Old Man Arthur
Posted 2009-12-22 4:30 AM (#386015 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Originally posted by moody, p.i.:
And I still think bearclaw looks like stretch marks....
That was one of my first thoughts when I got my 07C.

And like was said... That 1578 may be a Really Purdy Import, but it is still an import.

Here is an interesting dilemma...
I have my T-12, 2058T... I bought it new, I am the original owner.
They don't make these any longer, what happens if it suddenly self-destruckts! :mad: :eek: :confused:
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alpep
Posted 2009-12-22 8:24 AM (#386016 - in reply to #385959)
Subject: Re: bad customer service from ovation


Joined:
December 2001
Posts: 10583

Location: NJ
Originally posted by PsychoBunny:
Good plan, AJ, but there's one flaw.
It only works with dealers who still give a rip once they've got your money.
how about that.

and I don't know how many e mails calls etc I get about instruments purchased away from me and can you give me YOUR expert opinion on what I should do and who I should ask for etc etc etc......
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MusicMishka
Posted 2009-12-22 8:51 AM (#386017 - in reply to #385959)
Subject: Re: bad customer service from ovation


Joined:
March 2005
Posts: 5567

Location: Blue Ridge Mountains
OMA wrote:
They don't make these any longer, what happens if it suddenly self-destruckts!
Memory
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ProfessorBB
Posted 2009-12-22 9:24 AM (#386018 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
January 2006
Posts: 5881

Location: Colorado Rocky Mountains
Tough situation here. Not sure there can be a win-win outcome, but it has to start with the dealer who made the original sale, likely a full refund or at least a credit towards another purchase. Its then up to the dealer to make peace with the factory. I don't know how this works, but Brother Bobby seems to represent himself as being a heavy hitter with Ovation and ought to have some influence in representing the interests of his customer. I can't believe any successful business can remain afloat very long if they blow off customers.

On the other hand, if it was me, and I just had to have this guitar, I would ask Brother Bobby to negotiate a repair with the factory (we know the factory can pretty much rebuild just about anything), then I would negotiate with the good Brother as to whose responsibility it is to pay the cost of the repair, which ultimately might have to be split three ways. Again, tough situation.
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Gallerinski
Posted 2009-12-22 9:48 AM (#386019 - in reply to #385959)
Subject: Re: bad customer service from ovation
Joined:
May 2008
Posts: 4996

Location: Phoenix AZ
Yes, tough situation. And things like this don't get resolved via message boards. Hopefully the buyer and the dealer can work it out.
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WillaMuse
Posted 2009-12-22 11:46 AM (#386020 - in reply to #385959)
Subject: Re: bad customer service from ovation



Joined:
May 2009
Posts: 1433

Location: Right now?
Brother Bobby <

No, thank you!

I wouldn't do business with that guy if he offered something to me for FREE.

:(
Willa
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ladylaw
Posted 2009-12-22 3:48 PM (#386021 - in reply to #385959)
Subject: Re: bad customer service from ovation


Joined:
February 2009
Posts: 335

Location: Reisterstown, Maryland
I still can't past the the bearclaw stretch marks. Ug

Anita
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Omaha
Posted 2009-12-22 4:28 PM (#386022 - in reply to #385959)
Subject: Re: bad customer service from ovation


Joined:
November 2005
Posts: 1126

Location: Omaha, NE
Originally posted by PsychoBunny:
Good plan, AJ, but there's one flaw.
It only works with dealers who still give a rip once they've got your money.
Exactly right.

Choose your dealer accordingly.
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