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Joined:
December 2003
Posts: 852
Location: Canada | So I love Hawaii and wanted to learn play Ukulele. Won a new solid acacia-koa tenor on e-bay for $99 (with small disclosed fretboard flaw, so obviously factory second) plus $70 shipping. I noticed a dark line on the back and on closer inspection detected a fine crack at the inside where someone had put some dark paint in resulting in the dark line on the back. But there definitely is a crack and it's bright when I hold it against a light. They were obviously aware of the issue and tried to cover it up, but did not disclose in the auction, and I would not have bid if I was aware of this.
I am asking for a replacement with same model and I don't want to incur any further expenses. Seller offers $70 refund, or $169 if I ship it back to Taiwan at my cost. I don't go to e-bay often, so am wondering if some of the more seasoned eBayers here could offer some advice. Thanks. |
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Joined:
February 2005
Posts: 11840
Location: closely held secret | Well you probably already got shafted on the shipping. If you don't want to keep it for the $99, open a Not As Described dispute. Ask for a refund of full value including shipping. |
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Joined:
August 2003
Posts: 396
| I agree. If you can't resolve with seller, go through EBAY and describe the "not as described" details. One thing, do not make a side deal with the seller that may violate Ebay rules. I have heard a story or two that went down this road. The road led to a dead end when the seller didn't follow through. When this happens, you can inadvertently throw away the Ebay protection. |
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Joined:
February 2014
Posts: 714
Location: moline,illinois | Read the fine print in the auction,most sellers say full refund if you pay return shipping.you can open a dispute with eBay but that doesn't guarantee you any money, if you purchased with paypal which I hope you did open a dispute with them also.time lines for dispute filings also vary last i knew you had 45 days with eBay but only 30 with paypal(i got stung by that once so watch your calendar). if the damage isn't to bad you might consider taking the 70$ and call it a lesson learned in buying cheap overseas products cause they're probably not just going to ship you a new one unless you send the old one back.good luck conflict resolution with eBay can be a big headache |
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Joined:
September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | Open a SNAD (significantly not as described) complaint immediately.
Go to the drop-down menu next to the item in your "My eBay Purchase History"...
Pick "Resolve a Problem"
Then pick "I received an item that wasn't as described"
Then pick "Report that you received an item that wasn't as described"
Then follow the directions to open a dispute.
After a few days when the Seller doesn't offer a full refund including shipping both ways...
Escalate to a Claim. Then the Resolution Center will give you a result.
All this make take a few days to a coupla weeks.
Just box the Uke back up and wait.
eBay will side with the Buyer in most cases.
Demand a return for Full Refund.
No side deals. No partial refunds.
If the Seller refuses, eBay may just refund your money and let you keep the item.
Or (this has happened to me) eBay may send you a UPS label to ship it back...
Then give you a full refund once the item is delivered.
Also, if eBay denies your claim you can Appeal that decision.
Be sure to have photos ready.
Especially get a photo of the crack.
Any "Tems of Service" that the Seller added to the listing are meaningless.
eBay has it's own rules and those are the rules that you play by.
Best of Luck.
Edited by Old Man Arthur 2014-05-26 2:58 PM
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Posts: 9301
Location: south east Michigan | I know hind site is 20/20 but.... . http://www.sweetwater.com/store/detail/G9126GUke/
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December 2003
Posts: 852
Location: Canada | Oh well this did not go over well. I did the escalation of claim as OMA suggested and apparently eBay rules state that they only issue a refund when the item is returned at buyers cost. Shipping the little thing from Canada to Taiwan would be around $300, so guess in hindsight I should have taken the partial refund which now is off the table. Will have to figure out how to leave a comment for the public. |
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Joined:
September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | My bad... (I had never filed a claim on an international deal)
Did you appeal the decision?
As to leaving a comment for the public.
You can leave negative Feedback on eBay.
You can also leave comments on other sites that this company sells on, like Amazon.
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Joined:
December 2003
Posts: 852
Location: Canada | I wasn't aware that a decision can be appealed. The eBay site is pretty difficult to navigate and there's a lot of hidden small print scattered around. This is only the third time I used it for a larger item, and of the three times only one was satisfactory. I hear it was pretty good in the beginning as an auction place for individuals, but now I just see it populated by professional big-scale scammers, which I guess is good for corporate profit.
Edited by d'ovation 2014-06-09 2:11 PM
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Joined:
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Posts: 10777
Location: Keepin' It Weird in Portland, OR | d'Ovation... Go to "Customer Support" at the top of the webpage.HERE
Search for "Appeal" and it should offer you "Can I appeal eBay's decision in my case".
Click that, and go to that page. Then go to the "Resolution Center"
I cannot experiment any further because I don't have any cases eligible for Appeal, or Claim.
But while you are there, there is also a tab at the top to "Contact eBay".
Eventually it will take you HERE
Click "Call Us". (it opens a pop-up)
It will give you a phone number and a code. You can call them and talk to a real person.
Offer to let them see photos and such. They should instruct you in an appeal.
Since they seem to have removed the instructions from the website.
If they offer you a partial refund, I guess that you should take it.
Edited by Old Man Arthur 2014-06-09 2:44 PM
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Joined:
December 2004
Posts: 1673
Location: SoCal | Did you pay with a credit card?
AMEX his intervened on our behalf, telling eBay/Paypal that their "returns @ buyer's expense" does not pertain to fraudulent transactions, bait-&-switch, damaged/defective merchandise. AMEX has stood firm for us by issuing 100% chargebacks and insisting that the merchants retrieve their defective merchandise at the merchants' expense. Paypal has threatened to freeze our account if we rely on AMEX Dispute, rather then eBay/Paypal Dispute, but our Paypal/eBay accounts have never been adversely affected. It appears that AMEX has a dedicated group just to deal with eBay/Paypal. |
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Joined:
December 2003
Posts: 852
Location: Canada | Interesting, I used AMEX for the paypal transaction ... |
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Posts: 4535
Location: Flahdaw | Best bet for the future? Don't buy ANYTHING on Ebay from Asia. Ever. |
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December 2003
Posts: 13996
Location: Upper Left USA | Use the available Ebay processes because we all pay the fees to make them happen!
And I agree about the "avoid Asia" comment because of the majority of potential issues. |
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Joined:
December 2003
Posts: 852
Location: Canada | Ebay says that if I don't ship it back to seller by June 15 they close in sellers favour. I guess I will end up with an expensive ornament (it is pretty). |
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Joined:
September 2006
Posts: 10777
Location: Keepin' It Weird in Portland, OR | If you used AMEX, contact AMEX.
Screw evilBay.
And contrary to what they might say, you have something like 60 day to file a PayPal claim.
But since eBay/PayPal are the same company, file a claim with your CC.
You probably have longer to file an AMEX claim.
They might just do a "Chargeback" and let you keep the wall hanger.
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Joined:
August 2007
Posts: 494
Location: Location Location Location | Send it to the seller COD through UPS. UPS will make 3 attempts to collect the money from the addressee. In the meantime you'll have a Delivery Confirmation number to provide to Ebay, in addition to disputing the sale through Amex. |
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September 2003
Posts: 9301
Location: south east Michigan | Modern technology enables individuals to purchase from exciting exotic locations.
But I doesn't mean we should. |
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January 2009
Posts: 1249
Location: Texas | eBay rules state that they only issue a refund when the item is returned at buyers cost. Has always been the case. There are some sellers that will reimburse the shipping, out of fairness, but those are few and far inbetween. There are some sellers that will try to make it right by issuing a partial refund (because if you ship it back and are refunded the price, the seller is also out what he paid to ship it to you). Always something to factor when on an eBay purchase. |
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Joined:
December 2003
Posts: 852
Location: Canada | So to conclude the case, shipping it back to Taiwan would have been close to $300 (yeah Canada shipping is not pretty) so I decided to take the sellers offer of a $99 refund, and keep the cracked uke for the shipping cost. Maybe I will post in the BFLG and fill the crack with glue, though it's not very accessible and my dexterity is limited. And this is what she looks like:  
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OT: eBay dispute
