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Paging SERVICE @ IDEAGUITAR.COM

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   Forums Archive -> The Vault: 2008Message format
 
Gallerinski
Posted 2008-12-16 8:22 AM (#6520)
Subject: Paging SERVICE @ IDEAGUITAR.COM
Joined:
May 2008
Posts: 4996

Location: Phoenix AZ
Has anyone emailed a question to "service@ideaguitar dot com" and actually gotten an answer ???

The website clearly says email to this address with questions. In the last month I've sent 4 legitimate questions and not a single freaking one of them answered. Even an "I don't know" would have been appreciated. Why give the illusion of support if in fact there is none?

These sort of things really piss me off because they are so easy to fix.

Toby
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Slipkid
Posted 2008-12-16 9:03 AM (#6521 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
September 2003
Posts: 9301

Location: south east Michigan
Frustrating to say the least.
And in another thread I just speculated how nice it would be to have someone from the factory available to answer technical or historical questions.
Fat chance of that, eh?
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2ifbyC
Posted 2008-12-16 9:06 AM (#6522 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM
Joined:
December 2006
Posts: 6268

Location: Florida Central Gulf Coast
... another 'ball' dropped...
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stonebobbo
Posted 2008-12-16 11:18 AM (#6523 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
August 2002
Posts: 8307

Location: Tennessee
Maybe they're still all asleep over in India?
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Phil Wong
Posted 2008-12-16 11:23 AM (#6524 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM


Joined:
June 2003
Posts: 1792

Location: Rego Park, NY,
Did you try to e-mail Darren?
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cliff
Posted 2008-12-16 11:50 AM (#6525 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM


Joined:
March 2002
Posts: 14842

Location: NJ
I don't think I'd do that . . .
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Gallerinski
Posted 2008-12-16 12:48 PM (#6526 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM
Joined:
May 2008
Posts: 4996

Location: Phoenix AZ
By hook or by crook I'll get answers, that's not the point. The issue is that in the "Getting Started" guide that ships with every unit it tells you where to ask your questions. Why bother, if there's nobody at the other end of the email address.

Hell, they'd be better off directing that email address right here to the OFC and let folks ask their questions here. They'd get plenty of immediate answers.

I just worry that they're trying to sell these things out of Best Buy as the "cool xmas gadget". Can you imagine the hell that could o break loose when the Dad who can't even assemble the xmas eve bicycle has to deal with this little gadget? The iDEA itself is SOOOO cool, but the user support has a good chance of turning into a PR nightmare if nobody answers that email address.

Toby
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Trader Jim
Posted 2008-12-16 12:52 PM (#6527 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM


Joined:
June 2006
Posts: 7307

Location: South of most, North of few
Maybe it's all a big hoax perpetrated by "THE MAN" Why don't you just ask Beal, he should know ALL about these... :D
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noah
Posted 2008-12-16 1:39 PM (#6528 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
December 2004
Posts: 1673

Location: SoCal
Born Out of Necessity... www.ideafordummies.com
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MWoody
Posted 2008-12-16 1:54 PM (#6529 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
December 2003
Posts: 13983

Location: Upper Left USA
Can I file this with the "8 Part" Podcast on the VXT? I've only been able to download 4 of them...
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cms-man
Posted 2008-12-16 3:34 PM (#6530 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM


Joined:
October 2002
Posts: 170

Location: The Shop
Half You guys already know more than the people at the factory! I have been there 17 yrs. Some of the stuff you guys know I have never even heard of before! We could use you for technical and historical info.
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fillhixx
Posted 2008-12-16 3:41 PM (#6531 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
November 2005
Posts: 4809

Location: Campbell River, British Columbia
That's why the term 'fan' is derived from 'fanatic.'
You just don't want to meet some of these guys outside your brownstone...

"Mr. Keller! Mr. Keller! Would you sign my '81 Collectors edition?"
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Waskel
Posted 2008-12-16 3:43 PM (#6532 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
February 2005
Posts: 11840

Location: closely held secret
Originally posted by fillhixx:
"Mr. Keller! Mr. Keller! Would you sign my '81 Collectors edition?"
He would have to say no... after he stopped laughing.
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Old Man Arthur
Posted 2008-12-16 3:44 PM (#6533 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Thanx for the compliment, cms-man...

I earlier asked Mr. Budny about the iDea...
He gave me some info, but told me that they didn't even have one at the Office.

I guess we are all learning by doing.
Once we, at the OFC, get enough information they will print it in the iDea manual. :p

[I guess we are the 'Beta' test group... Still waiting for the OPi-2...]
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stonebobbo
Posted 2008-12-16 4:28 PM (#6534 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
August 2002
Posts: 8307

Location: Tennessee

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Old Man Arthur
Posted 2008-12-17 6:02 PM (#6535 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
I just wanted to say this....
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Trader Jim
Posted 2008-12-17 6:18 PM (#6536 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM


Joined:
June 2006
Posts: 7307

Location: South of most, North of few
Cool OMA. BTW, I received the Zoom today, but haven't had a chance to play around with it yet. Thanks! Waiting on the Viper to show first.
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Old Man Arthur
Posted 2008-12-17 6:32 PM (#6537 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Woody is sending me TWO Vipers... But I only get to keep one. (How frikkin cool is THAT!?)

Yeah... it will probably take me a while to figger-out how to use the iDea.
I just plugged-it into the nearest T, listened to the intro, and did some 12-Bar Blues in A minor.

But it didn't tape my intro to Wish You Were Here...
Guess I better buzz over to U-Tube and watch the demo again, huh?
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MWoody
Posted 2008-12-17 7:06 PM (#6538 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
December 2003
Posts: 13983

Location: Upper Left USA
Yup, the boy from Portland wanted to see what a Viper was like so while I take the Stihl to the Ultra's saddle area he gets to choose between a Retro and a Stock Viper. Whichever one is deemed the lesser will go out for sale... unless he listens to Beal and "gets both"!

AJ - one of these is yours so consider sold, kind of.

To stay on topic - would you spend the same amount on a Solidbody mountable "iDea" thingy if there was one?
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stonebobbo
Posted 2008-12-17 7:08 PM (#6539 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
August 2002
Posts: 8307

Location: Tennessee
A box from Al landed at CasaBobbo today with the iDea guitar in it. I won't be back to the hacienda until Saturday, and the Pebbley One will arrive from his own version of Siberia a few hours in advance of me. I suspect he'll be able to open the Idea AnswerMan service within hours of getting the box open. I'm thinking it'll be a fish-to-water kind of deal with him and the preamp. The right generation and all ...
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stonebobbo
Posted 2008-12-17 7:11 PM (#6540 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
August 2002
Posts: 8307

Location: Tennessee
Originally posted by MWoody:

To stay on topic - would you spend the same amount on a Solidbody mountable "iDea" thingy if there was one?
It ought to go on the VXT. That'd be really fun with the looper, and especially cool if they could get the VIP images in there too.
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Old Man Arthur
Posted 2008-12-17 8:04 PM (#6541 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
September 2006
Posts: 10777

Location: Keepin' It Weird in Portland, OR
Originally posted by MWoody:
To stay on topic - would you spend the same amount on a Solidbody mountable "iDea" thingy if there was one?
Just mount it on the body like this?


One of these days I have to learn how to 'photoshop' stuff...
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Designzilla
Posted 2008-12-17 9:24 PM (#6542 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM


Joined:
December 2004
Posts: 2150

Location: Orlando, FL
A mountable unit would be good for those guitars where you can't just replace a preamp...

Like this one.

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MWoody
Posted 2008-12-17 10:59 PM (#6543 - in reply to #6520)
Subject: Re: Paging SERVICE @ IDEAGUITAR.COM



Joined:
December 2003
Posts: 13983

Location: Upper Left USA
LOL x 2!

The Nintendo Viper ended up in Ireland btw.
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